Client Service Coordinator

7 days ago


Raleigh, United States Banfield Pet Hospital Full time $15

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
  • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
  • Other job duties as assigned.

THE FIVE PRINCIPLES

  • Quality - The consumer is our boss, quality is our work and value for money is our goal.
  • Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
  • Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
  • Efficiency - We use resources to the full, waste nothing and do only what we can do best.
  • Freedom - We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

  • Leadership
  • Customer Focus
  • Peer Relationships
  • Integrity & Trust
  • Action Oriented
  • Listening

FUNCTIONAL COMPETENCIES

  • Preventative care and OWPs
  • Communication Skills
  • Client Service Skills
  • Priority Setting
  • Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

  • Ability to multi-task: Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
  • Communication skills: Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
  • Organizational ability: Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
  • Problem solving skills: Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
  • Client service skills: Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
  • Intellectual ability: Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
  • Mathematical ability: Ability to add, subtract, multiply and divide


  • Raleigh, United States Kestra Financial Full time

    The Client Service Coordinator is critical to providing superior client experience. This position utilizes excellent customer service, attention to detail, and time management skills Supports Financial Advisor/Senior Client Service Associate of a large book of business including handling all administrative functions for Financial Advisors and the firm ...


  • Raleigh, North Carolina, United States Hope Services, LLC Full time

    Hope Services, LLC is seeking a highly skilled and detail-oriented Client Services Liaison Coordinator to join our team. This full-time position offers a competitive salary of $45,000 annually.About the RoleThe primary responsibility of this role will be to manage referral calls, conduct intake with clients, and enter information into our Electronic Medical...


  • Raleigh, North Carolina, United States Kestra Financial Independent Advisor Full time

    About the RoleAs a Client Service Coordinator at Kestra Financial Independent Advisor, you will support Financial Advisors/Senior Client Service Associates by handling administrative functions, including scheduling appointments and correspondence. You will also interact with clients regularly, providing outstanding service and ensuring seamless...


  • Raleigh, North Carolina, United States Optimal Solutions Full time

    Job Description:As a BUSINESS RELATIONSHIP COORDINATOR at Optimal Solutions, you will play a critical role in building and maintaining strong relationships with our clients. This is an excellent opportunity to utilize your exceptional communication skills and passion for relationship-building to drive client satisfaction.Key Responsibilities:Develop and...


  • Raleigh, North Carolina, United States Cornerstone Capital Bank Full time

    Job TitleClient Coordinator and Office AdministratorAbout Cornerstone Capital BankWe are a new bank with over $330 million in capital and $2 billion in total assets. We arise from the combination of mortgage industry giant Cornerstone Home Lending and community banking standout Roscoe State Bank.We honor God by using our talents to make a positive difference...


  • Raleigh, North Carolina, United States Cornerstone Capital Bank Full time

    Cornerstone Capital Bank is seeking a highly skilled and detail-oriented Client Coordinator and Office Administrator to join our team. This is an excellent opportunity for someone with strong organizational skills and a positive attitude to work in a fast-paced and dynamic environment.Job ResponsibilitiesThis role will be responsible for providing...


  • Raleigh, North Carolina, United States Brisbon Transportation Group Full time

    Job Overview:We are seeking an experienced Transportation Service Coordinator to join our team at Brisbon Transportation Group. As a key member of our operations team, you will play a critical role in coordinating and dispatching vehicles and drivers, ensuring optimal allocation to meet client needs efficiently.Main Responsibilities:Providing professional...


  • Raleigh, United States Truist Inc Full time

    The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need...


  • Raleigh, United States Kestra Financial Independent Advisor Full time

    Who We are: Cunningham Financial, a growing financial planning firm, is seeking a Client Service Associate to assist us in our mission of helping clients achieve their financial goals. This is an opportunity to play a key role in the future success of our growing high quality organization. We take an integrated approach with our clients that is custom...


  • Raleigh, North Carolina, United States National Mentor Holdings, Inc. Full time

    We are looking for an Administrative Services Coordinator to join our team at Sevita. As an Administrative Services Coordinator, you will play a critical role in supporting the day-to-day operations of our organization.About SevitaSevita is a national leader in home and community-based health care services and support for adults, children, and their...


  • Raleigh, United States Atlantic Union Bank Full time $17 - $25

    The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales/service solutions, as well as handle teller transactions. The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank’s products and...


  • Raleigh, United States Atlantic Union Bank Full time $17 - $25

    The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales/service solutions, as well as handle teller transactions. The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank’s products and...


  • Raleigh, North Carolina, United States Vincent Boone - State Farm Agent Full time

    Key ResponsibilitiesProvide product information and services to clients.Assist with policy applications and renewals.Handle client inquiries and respond promptly.Maintain accurate records of client interactions.


  • Raleigh, North Carolina, United States Hoffman & Hoffman Inc Full time

    Job Title: Customer Service CoordinatorEstimated Salary: $45,000 - $60,000 per yearAbout Hoffman & Hoffman Inc.Hoffman & Hoffman Inc. is a leading provider of building automation systems and services. We are dedicated to delivering exceptional customer experiences and innovative solutions to our clients.Job DescriptionWe are seeking a highly skilled Customer...


  • Raleigh, United States RH-USA Inc Full time

    Job Description RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home...


  • Raleigh, North Carolina, United States Stevens Food Service LLC Full time

    Job Title: Supply Chain CoordinatorWe are seeking a highly organized Supply Chain Coordinator to join our team at Stevens Food Service LLC.About the Role:This is a key role in our supply chain operations, responsible for coordinating the movement of products from suppliers to clients.Main Responsibilities:Coordinates the receipt and processing of incoming...


  • Raleigh, North Carolina, United States Rimmer & Associates Full time

    Job Overview:Rimmer & Associates is seeking a highly skilled Client Services Director to lead our commercial lines insurance team. The successful candidate will be responsible for developing and executing strategic plans to drive business growth, improving operational efficiency, and delivering exceptional customer experiences.About the Role:This is a...


  • Raleigh, North Carolina, United States Insight Global Full time

    As a member of our team at Insight Global, you'll have the opportunity to work as a Front Desk Assistant in Raleigh, NC. Our ideal candidate is a highly motivated and organized individual who can effectively manage multiple responsibilities, prioritize tasks, and maintain a positive attitude in a fast-paced environment. The estimated salary for this position...


  • Raleigh, United States North Carolina Community Health Center Association Full time

    Summary:The North Carolina Community Health Center Association is a membership association of community health centers (federally qualified health centers and federally qualified health center look-alikes). NCCHCA’s mission is to promote and support patient-governed community healthcare organizations and the populations they serve. We support these 43...


  • Raleigh, North Carolina, United States Singnala Full time

    About the RoleWe are looking for a talented and enthusiastic Customer Support Assistant to provide top-notch support to our clients.As a key member of our team, you will be responsible for responding to customer inquiries via email and phone, assisting with product or service information, and resolving any issues that may arise.