Lead Basic Outpatient Preservice Specialist

5 days ago

Toledo, United States University of Toledo Full time $16

Department Org: Registration - 108820

Employee Classification: B1 - Classif'd Full Time AFSCME HSC

Bargaining Unit: AFSCME HSC

Primary Location: HSC H

Shift: 1

Start Time: 8AM End Time: 4:30PM

Posted Salary: Starting hourly wage is $15.87 + $1/hr lead pay

Float: True

Rotate: True

On Call: True

Travel: True

Weekend/Holiday: True

Job Description:

The Lead Basic Outpatient Preservice Specialist performs all outpatient scheduling, pre-registration and insurance verification for non-invasive, routine care services. Performs complete and accurate patient appointment scheduling, account pre-registration and insurance verification functions either via electronic media collection or telephonic interview methods; works to provide patient information which maximizes reimbursement, achieves collection ratios, meets accounts receivable (AR) goals, and provides timely and thorough information to all other providers and users of patient data. Verifies insurance requirements, obtains and understands insurance benefits. Requests any non-covered patient collectibles such as coinsurance, deductibles, and copayments prior to service; Ensures that patients meet financial requirements; Provides general information to hospital users, patients and families; Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally.

Performs complete and accurate pre-registration and admission functions for the purpose of maximizing reimbursement and providing timely and accurate patient information to all other providers and users of patient data.

The Lead Basic Outpatient Preservice Specialist is highly skilled and works at a fully cross-functional level. The lead provides added support by means of schedules, cross-training, education, staffing, and overall issue maintenance.

Minimum Qualifications:
  • High School Diploma or equivalent
  • One full year experience in hospital or physician office performing as a primary duty of registration.

Communication and other skills:

  • Must have working knowledge to operate a computer in a window-based environment utilizing various software programs such as Microsoft Word, Excel, Outlook to produce and manage essential reports and correspondence. Must be able to utilize computer keyboard proficiently.
  • Demonstrates the ability to work with minimum supervision, ability to apply understanding to carry out instructions furnished in written, oral, or diagram form.
  • Demonstrates ability to develop and maintain professional service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others. Ability to provide excellence in customer satisfaction when presenting information and respond to questions from staff, patients, and the general public. Ability to deal with confrontation and stressful working environments while maintaining excellence in customer service.
  • Demonstrates ability to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Applicants may be tested.
Preferred Qualifications:
  • Troubleshooting insurance issues
  • Wayfinding on campus
  • Excellent interpersonal skills
  • Customer service with skills for service recovery.
Conditions of Employment:

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals, and covered veterans.

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