Concierge

3 days ago

Coral Gables, United States THE COLLECTION Full time
Are you passionate about delivering unforgettable experiences? Do you thrive in a fast-paced, luxurious environment where every detail matters?

Step into the spotlight at The Collection, where you’ll be the face of our dealership and play a pivotal role in creating a white-glove experience for every guest.

We’re searching for a dynamic and polished Concierge Superstar to join our team This isn’t just a job - it’s a career in crafting luxury moments that resonate with our discerning clientele.

What You’ll Do

  • Be the Brand Ambassador: As the first point of contact, you’ll greet and engage clients with genuine warmth, embodying the prestige and sophistication of our dealership.
  • Orchestrate White-Glove Service: Anticipate client needs, deliver personalized experiences, and coordinate seamless transportation via Uber, Lyft, or other luxury services.
  • Facilitate Connections: Direct guests to their respective Sales, Service, Parts, or Loaner team members with ease and professionalism.
  • Curate Local Experiences: Be our in-house expert on the best restaurants, activities, shopping hotspots, and more - and assist clients with reservations and recommendations.
  • Keep Things Pristine: Ensure the concierge area is impeccably maintained to reflect the elegance of our brands.
  • Refresh and Delight: Offer and serve refreshments to all guests, ensuring every visit feels like a luxury retreat.
  • Support Behind the Scenes: Help management organize inventory and contribute to operational excellence. Support the organization during hosted/sponsored events, escorting guests and directing foot traffic.
  • Create Lasting Impressions: Manage client interactions with poise, problem-solving on the spot to exceed expectations.

What You Bring to the Table

  • Professionalism: You’re polished, personable, and always deliver service with a smile.
  • Tech Savvy: Proficiency with MS Word, Excel, and Outlook is a must.
  • Experience: 2-5 years in customer service within a luxury environment, such as 5-star hotels or high-end retail. Automotive experience? That’s a bonus
  • Languages: Bilingual in English and Spanish preferred - our clientele is global, and so are we.
  • Cool Under Pressure: You thrive in high-energy environments and can tackle stressful situations with grace.
  • Customer-Centric: Resolving issues and anticipating needs comes naturally to you.
  • Flexibility: Our luxury clients rely on us when they need us - weekends and evenings (up to 8 PM) are part of the deal.

Working Conditions & Physical Requirements

  • On Your Toes: This role requires standing and walking for extended periods of time.
  • Immaculate Appearance: You represent various luxury brands, maintaining a polished and professional look is essential.

Why Join Us?

At THE COLLECTION, we elevate the luxury automotive experience with unparalleled professional service that distinguishes us from the ordinary. Our employees are the cornerstone of our success, driving our commitment to delivering the best for our discerning clientele. THE COLLECTION is far from your typical dealership; we are an elite, dynamic team dedicated to excellence, and we are eager to expand our ranks with passionate, driven individuals. If you're excited about joining a fast-paced, high-reward industry, you've found your place. At THE COLLECTION, the possibilities for growth are as limitless as your ambition

This is your chance to shine. Luxury is calling - are you ready to answer?

THE COLLECTION is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

THE COLLECTION reserves the right to require candidates to submit to a background check and drug screen in consideration of obtaining employment to the extent permitted by law.

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