Customer Service Coordinator

2 weeks ago

Chandler, United States D.R. Horton Full time

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Coordinator. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities
  • Receive and confirm receipt of homeowner requests
  • Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
  • Evaluate homeowner repair issues to determine if they are warrantable items
  • Communicates effectively to homeowner if repair issue is deemed not warrantable
  • Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
  • Schedule and manage subcontractors to make designated warranty repairs
  • Certifies warranty work is completed within contractor obligations
  • Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Ability to work overtime
  • Develops and maintains good rapport with subcontractors and homeowners
  • Execute policies to ensure compliance with quality standards
Qualifications Required Qualifications
  • High School Diploma or GED
  • 6 months to 1 year related experience
  • Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications
  • Proficiency with MS Office and email
  • Ability to sit for majority of 8-hour workday; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision
  • The noise level is generally moderate but could be loud if performing duties in the field
Preferred Qualifications
  • Previous customer service experience
  • Excel in effective and positive communications
  • Work effectively in high pressure situations
  • Ability to provide a systematic approach in carrying out assignments
Benefits
  • Medical, Vision and Dental
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life Insurance
  • Vacation, Sick, Personal Time and Company Holidays

Build YOUR future with D.R. Horton, America’s Builder.

Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings

  • Customer Experience Coordinator

    7 days ago

    Chandler, Arizona, United States Jake's Unlimited Full time

    Job SummaryWe are looking for a dedicated Customer Experience Coordinator to join our team at Jake's Unlimited. As a Shift Manager, you will be responsible for ensuring that every customer has an exceptional experience, from the moment they enter our shop to the time they leave.The estimated salary for this position is $40,000 - $50,000 per year, depending...

  • Service Excellence Coordinator

    7 days ago

    Chandler, Arizona, United States AlphaGraphics Full time

    Job Title: Service Excellence CoordinatorWe are seeking an experienced Service Excellence Coordinator to join our team, responsible for providing exceptional customer service and support in the printing and signage industry.About Our Business:AlphaGraphics Chandler | Gilbert | Scottsdale is a leading provider of printing and signage services, committed to...

  • Appliance Service Coordinator

    7 days ago

    Chandler, Arizona, United States Mr Appliance Full time

    About UsWe are a leading appliance repair network with 150 locations across North America.Job SummaryWe seek a detail-oriented and customer-focused Appliance Service Coordinator to join our team. As a key member, you will be responsible for handling service requests, responding to customer inquiries, and providing exceptional support.Key...

  • Customer Service Logistics Specialist

    6 days ago

    Chandler, Arizona, United States DSV AS Full time

    About UsAt DSV A/S, we strive to deliver exceptional customer experiences and high-quality services. With approximately 75,000 employees worldwide, we operate in a fast-paced and dynamic environment that fosters inclusivity and diversity.Job DescriptionWe are seeking a skilled Customer Service Agent to join our Domestic Tradeshow Shipping Department in...

  • Customer Service and Operations Manager

    13 hours ago

    Chandler, Arizona, United States Goodwill of Central & Northern Arizona Full time

    Job OverviewA highly rewarding career opportunity awaits an exceptional leader at Goodwill of Central & Northern Arizona. As a Customer Service and Operations Manager, you will play a vital role in driving sales floor success while fostering a culture of excellence and customer satisfaction.About the RoleThis pivotal position oversees daily retail...

  • Technical Service Specialist

    3 weeks ago

    Chandler, Arizona, United States Principal Service Solutions Full time

    About Principal Service SolutionsWe are a leading technical workforce provider entrusted to safeguard the quality of operations at high-tech companies worldwide. Our mission is to create innovative solutions that drive efficiency and unleash the power of the high-tech workforce.Job OverviewThis long-term, full-time position offers a competitive salary range...

  • Customer Service and Scheduling Representative

    1 week ago

    Chandler, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionCustomer Service and Scheduling Representative LHH Recruitment Solutions is partnering with a construction company in Chandler. This organization is in search of a full time customer service and scheduler. This job is Monday-Friday 9am-530pm, fully in office.This role is essential in ensuring smooth communication between...

  • Field Service Engineer II

    2 weeks ago

    Chandler, United States Principal Service Solutions Full time

    Join our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world. Principal...

  • Field Service Engineer II

    4 weeks ago

    Chandler, United States Principal Service Solutions Full time

    Join our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world. Principal...

  • Customer Service

    2 months ago

    Chandler, United States Ajilon Full time

    Ajilon - JobID: C7A6CCCA-5EA4-4E9C-8755-63CACE531B05 [Medical Office Assistant] As a Customer Service Representative at Ajilon, you'll: Answer heavy incoming calls in a friendly and professional manner; Assist patients and physician with questions and inquiries; Communicate with patients and take details notes from conversations; Schedule appointments for...

  • Customer Service Representative

    3 months ago

    Chandler, United States Wells Fargo Full time

    Support financial products and services. Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution. Perform moderately complex customer support task Customer Service, Customer Service Representative, Representative, Retail, Banking, Training

  • Customer Service Associate

    3 months ago

    Chandler, United States Raising Cane's Chicken Fingers Full time

    $15.5 per hour - $16.5 per hour. As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be respo Customer Service, Associate, Customer Experience, Service, Retail

  • Customer Service Representative

    7 days ago

    Chandler, Arizona, United States AlphaGraphics Full time

    AlphaGraphics is a leader in the printing and signage industry, committed to providing exceptional quality and service to our customers. We take pride in our innovative solutions, cutting-edge technology, and dedicated team that strives to exceed customer expectations.We are seeking a motivated and customer-focused individual to join our team as a Printing &...

  • Environmental Services Coordinator

    15 hours ago

    Chandler, Arizona, United States Veolia North America Full time

    Job OverviewWe are seeking a skilled Environmental Services Coordinator to join our team at Veolia North America. This role is responsible for providing specialized transportation and disposal services to our clients, ensuring compliance with state and federal environmental regulations.Key ResponsibilitiesSample waste streams according to prescribed policies...

  • Customer Service Representative

    7 days ago

    Chandler, Arizona, United States Zumiez Full time

    At Zumiez, we're looking for a Customer Service Representative to join our team. This is an exciting opportunity to work in a fast-paced retail environment and provide exceptional customer service utilizing our selling techniques. You will be responsible for organizing and presenting merchandise based on our visual merchandising techniques, as well as...

  • Customer Service Representative

    6 days ago

    Chandler, Arizona, United States Vitamin Cottage Natural Food Markets, Inc. Full time

    We are looking for a highly motivated Customer Service Representative to join our team at Vitamin Cottage Natural Food Markets, Inc. This role is ideal for individuals who enjoy interacting with customers and providing world-class service.As a Customer Service Representative, you will be responsible for cashiering duties, providing support in various...

  • Route Service Coordinator

    16 hours ago

    Chandler, Arizona, United States Chandler Unified School District Full time

    About the Role:The Chandler Unified School District is seeking a highly skilled Route Service Coordinator to join our team. As a Route Service Coordinator, you will play a crucial role in ensuring the safe and efficient transportation of students.Responsibilities:Obedience to all traffic laws and enforcement of bus regulations and procedures.Administration...

  • Customer Service Representative

    2 weeks ago

    Chandler, United States BESTWAY USA, Inc. Full time

    Job Type Full-timeDescriptionAt Bestway USA, our passions and innovations come to life thanks to the people who work here. We value diversity and believe that different backgrounds, ideas, and perspectives help us spread happiness and create a culture of positivity. We embrace flexibility and many of our positions offer a hybrid work-from-home schedule....

  • Customer Service Representative

    2 weeks ago

    Chandler, United States BESTWAY USA, Inc. Full time

    Job Type Full-timeDescriptionAt Bestway USA, our passions and innovations come to life thanks to the people who work here. We value diversity and believe that different backgrounds, ideas, and perspectives help us spread happiness and create a culture of positivity. We embrace flexibility and many of our positions offer a hybrid work-from-home schedule....

  • Customer Service Advocate

    2 weeks ago

    Chandler, United States Arizona Priority Care Full time

    Arizona Priority Care (AZPC) is an Integrated Provider Network focused on providing whole-person care to Senior and Medicaid populations, through advanced value-based models. Our provider network is comprised of more than 6,000 health care providers, including primary and specialty care physicians, hospitals and ancillary providers. We have operated in the...