Middle Office Knowledge Management Adoption and Integration Lead

2 days ago

Charlotte, United States JPMorgan Chase Full time
Bring your passion for learning and improving the employee experience, using data and facts to highlight opportunities and drive progress. If you are outcome obsessed and passionate about creating positive experiences and measurable impact and comfortable and capable of working with multiple business partners and communicating with them at their level of analytical/technical understanding, this role is for you.

As a Middle Office Knowledge Management Adoption and Integration Leadwithin Commercial Banking, you will join a growing Global Practices organization that is focused on enabling core Middle Office functions build scalability and sustainability. You will oversee the integration and adoption of Knowledge Management services and resources into the Middle Office employee experience. In addition, you will help evaluate and identify areas of improvement and opportunities to continue to expand our service offering, and assist in the mobilization, prioritization and execution of key priorities. You will interface and collaborate with all levels and functions throughout the business.

Job Responsibilities


  • Partner with functional leads to understand, document and clearly articulate key product and service offerings
  • Integrate Knowledge Management Tools into Middle Office processes, training, and technology; drive adoption and continuous feedback to tools and capabilities
  • Use data and feedback to identify and measure impact; act as an agent of change
  • Connect closely with the business to identify, understand, and map out emerging knowledge needs
  • Align cross-functional teams on key priorities; identify emerging risks and mobilize appropriate effort to mitigate
  • Assist the Practice Leadership team on execution of Strategic Priorities as needed
  • Build strong relationships with partners and Foster an environment of trust

Required Qualifications, Skills and Capabilities
  • College degree and / or 7+ years of financial experience
  • 3+ years experience building and implementing new services
  • 3+ years experience leading integration and adoption of tools
  • Proven experience using data to drive analysis and positive outcomes
  • Prior experience operating in and influencing in an matrixed environment
  • Strong executive communication skills, written and verbal, with ability to story tell and present to all audiences including senior stakeholders
  • Ability to work in a fast paced, transformative work environment while driving results

Preferred Qualifications, Capabilities and Skills
  • Process engineering experience is a plus

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (20%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

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