IT Support Associate II

4 weeks ago

Renton, United States Amazon.com Services LLC Full time $42,200 - $91,800

Amazon is seeking motivated and hardworking individuals to fill an IT Support Associate II position at our IT Warehouse in Seattle. This Warehouse supports IT Offices throughout the Seattle area and across the U.S., providing either asset replenishment or procedural support. The successful IT Support Associate II will be responsible for utilizing his/her skills to prepare hardware and provide assistance to the operations team in resolving technical problems within the Warehouse that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Warehouse and serves as a resource to Junior Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

The successful IT Support Associate II will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.

Key Responsibilities:
  • Work within a team, coordinating activities and supporting multiple concurrent goals
  • Diagnose and troubleshoot computer and network problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
  • Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
  • Follow all standard operating procedures (SOP) through the effective use of knowledge management.
  • Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
  • Assist with activities to triage and escalate any system or network outage to reduce downtime.
  • Preparation, allocation, and maintenance of IT equipment throughout the Warehouse for both internal use and shipment to customers. This includes imaging and setup of devices, troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices. ITSAs are also responsible for small projects within the Warehouse as well as team members for larger scale projects directed by more senior technicians. An IT Support Associate II is also expected to take initiatives in learning new technologies and pursue career development opportunities as presented in an effort to progress to higher level positions within the IT network. This position reports directly to the IT manager for the Warehouse.
Physical Requirements:
  • Adherence to shift schedules and timeliness are key requirements
  • Willingness to work flexible shifts and scheduling, weekends, and holidays
  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
  • Experience in a dynamic environment with a high degree of customer service

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $42,200/year in our lowest geographic market up to $91,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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