Operations Director

3 weeks ago

Arlington, United States Zips Car Wash LLC Full time
The Region Director will plan, direct, coordinate and provide leadership to the assigned area, overseeing retail/sales/facility activities in the field organization, ensuring development and implementation of efficient operations by putting people first, providing clear and positive leadership and taking accountability for the success of an overall Zips Region.

The Region Director is responsible for the complete Region P&L. It is critical that they actively analyze real-time data, generate quick insights, and communicate key decisions that maximize business profitability. The expectation of this role is to be an owner, leading with their heads up to execute the strategy while proactively planning for normal business challenges that arise.

A successful RD will take accountability for the decisions made and own the results of those decisions. They will need to be clear, transparent communicators, having ongoing dialogue with their teams, crossfunctional partners, and senior leadership.

Success Will Be Measured Across Four Key Areas

  • EBITDA growth through a mix of topline sales increase and expense management to exceed budget;
  • Net member growth through conversion and retention;
  • Employee staffing and retention rates across the Area, with specific attention to the DM, SM, and CSA roles;
  • Operational excellence focused on key metrics (wash downs, standards, etc.) to deliver a best-in-class employee and customer experience

Responsibilities

The essential functions include, but are not limited to the following:

People Leadership

 Provide overall positive working environment in region through strongcommunication, positive reinforcement, and performance management

Recruit and hire highly efficient District Managers

Maintain and ensure budgeted headcount is achieved throughout the District and

the Site level.

Turnover at the management level (DM, SM, AM, CSA) is maintained at a

reasonable rate. Gain tenure and knowledge year over year.

Train, develop and coach the District Managers on overall business operations

and follow through with all training programs and documents required

Ensure effective participation in safety and continuing education programs.

Provide ongoing feedback and drive development

Sales and Profitability

 Year over Year EBIDTA sales growth within designated Region.

Manage overall Area labor per budgeted guidelines

Drive initiatives around increased car counts, increased revenue while minimizing

down time trends

Review and analyze Region sales and operational records and reports; uses

data to project sales, determine profitability and targets, and to identify potential

new sites.

Collaborates with District Managers to develop sales goals for each site,

monitors progress towards those goals, and develops strategies to attract and

retain customers.

Lead successful execution of marketing programs and promotions to increase

sales and/or introduce new products and services.

Maintains knowledge of region, competition, and best practices and trends in

sales techniques and strategies

Region Operations

 Increase the speed and convenience of the whole wash experience for the

customer through reprogramming and adjustments

Evaluate damage trends and deploy necessary remedies efficiently

Minimize equipment issues

Collaborate with support positions to develop and meet company goals while

supplying expertise and guidance on operations projects and systems

Ensures that departmental decisions and project plans such as those for staffing,

development, organization, material efficiency, acquisitions, and facilities are in

line with the overall business plan and vision

Establishes, communicates, and implements operations-related policies,

practices, standards, and security measures to ensure effective and consistent

support and execution

Identifies opportunities for improvement in the Area; partners with key support

departments around training, strategy, policies, goals, and other resources to

maximize productivity and morale

Collaborates with executive leadership to develop strategies and sales goals

Required Skills

 Must have 7+ years of multi-unit management experience in related field

Bachelor's degree in Business, Marketing, Finance or related field; OR Extensive

Experience As Sales Or Operational Manager Required.

 Preferred 1+ years of Car Wash Multi Unit Experience

Must be willing to travel

Strong verbal and written communication skills

Excellent sales and customer service skills

Excellent supervisory and leadership skills

Strong analytic skills, data driven with a proven ability to turn insight into action.

Thorough understanding of ZIPS services and those of immediate competitors in the

surrounding Area

Proficient with Microsoft Office Suite, including TEAMS or related software

Physical Demands and Work Environment

The Physical Demands Described Here Are Representative Of Those That Must Be Met By An Employee To Successfully Perform The Essential Functions Of This Position. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Functions

  • Moving about to accomplish tasks or moving from one worksite to another.
  • Adjusting or moving objects up to 20 pounds in all directions
  • Communicating with others to exchange information.
  • Repeating motions that may include the wrists, hands and/or fingers.
  • Assessing the accuracy, neatness and thoroughness of the work assigned.
  • Outdoor elements such as precipitation and wind.

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