Airport Operations Director

3 days ago


Arlington, Virginia, United States Bags Full time

Job Title: Airport Operations Director

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About Us: At Bags, we are revolutionizing the parking experience with our innovative checkout-free technology. Our team of experts is dedicated to providing exceptional service to our customers.

Job Description:

We are seeking a highly skilled and experienced Airport Operations Director to oversee the daily operations of our airport terminal. The ideal candidate will have at least two years of managerial experience in a similar role, excellent communication skills, and the ability to multitask effectively.

Responsibilities:

  • Oversee the staff, including Supervisors, Baggage Handlers, Wheelchair Assistants, and Skycaps
  • Maintain records on company technology and required airline materials
  • Monitor, observe, coach, and document the day-to-day activities of the operation and employees
  • Ensure corporate and area management are informed of any deficiencies
  • Effectively communicate with clients and guests to ensure consistent and satisfactory service levels
  • Respond to clients and corporate inquiries timely and effectively
  • Schedule and staff a busy 365-day-a-year operation
  • Manage/Supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issues
  • Monitor and manage payroll to ensure accuracy
  • Facilitate and provide proactive customer/guest service
  • Create a team-oriented environment with positive employee morale
  • Identify and correct problems pertaining to productivity, standards, and efficiency
  • Ensure that all audits, including HR, financial, and risk management, achieve satisfactory results – identify and correct issues noted on audits
  • Understand applicable union contracts and develop effective working relationships with local labor unions
  • Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management

Estimated Salary: $80,000 - $100,000 per year

Requirements:

  • At least two (2) years managerial experience
  • Experience in airline/hospitality, restaurant, tourism, retail, or armed forces
  • Excellent oral and written communication skills
  • Communicate effectively with employees and clients to ensure fulfillment of performance requirements
  • Maintain positive relationships with client representatives
  • Computer skills; proficient in Word, Excel, Outlook, applicant tracking, payroll system
  • Front-line management experience along with recruiting and staffing responsibilities
  • Must be able to handle multiple priorities simultaneously
  • Must be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator training


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