Airport Operations Director
3 days ago
Job Title: Airport Operations Director
">About Us: At Bags, we are revolutionizing the parking experience with our innovative checkout-free technology. Our team of experts is dedicated to providing exceptional service to our customers.
Job Description:
We are seeking a highly skilled and experienced Airport Operations Director to oversee the daily operations of our airport terminal. The ideal candidate will have at least two years of managerial experience in a similar role, excellent communication skills, and the ability to multitask effectively.
Responsibilities:
- Oversee the staff, including Supervisors, Baggage Handlers, Wheelchair Assistants, and Skycaps
- Maintain records on company technology and required airline materials
- Monitor, observe, coach, and document the day-to-day activities of the operation and employees
- Ensure corporate and area management are informed of any deficiencies
- Effectively communicate with clients and guests to ensure consistent and satisfactory service levels
- Respond to clients and corporate inquiries timely and effectively
- Schedule and staff a busy 365-day-a-year operation
- Manage/Supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issues
- Monitor and manage payroll to ensure accuracy
- Facilitate and provide proactive customer/guest service
- Create a team-oriented environment with positive employee morale
- Identify and correct problems pertaining to productivity, standards, and efficiency
- Ensure that all audits, including HR, financial, and risk management, achieve satisfactory results – identify and correct issues noted on audits
- Understand applicable union contracts and develop effective working relationships with local labor unions
- Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management
Estimated Salary: $80,000 - $100,000 per year
Requirements:
- At least two (2) years managerial experience
- Experience in airline/hospitality, restaurant, tourism, retail, or armed forces
- Excellent oral and written communication skills
- Communicate effectively with employees and clients to ensure fulfillment of performance requirements
- Maintain positive relationships with client representatives
- Computer skills; proficient in Word, Excel, Outlook, applicant tracking, payroll system
- Front-line management experience along with recruiting and staffing responsibilities
- Must be able to handle multiple priorities simultaneously
- Must be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator training
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