Receptionist / Ward Clerk / Full Time

2 weeks ago

Hialeah, United States Miramar Post-Acute Care Solutions Full time $15
Receptionist / Ward Clerk

The primary purpose of your position is to operate multi-line telephone system to answer incoming calls and to direct callers to appropriate personnel by performing the following duties. Must have prior experience in a healthcare facility.

Hours: Monday - Friday 8a-4:30p

Duties And Responsibilities

Administrative Functions

  • Answer telephones and determine nature of call and direct caller to appropriate individual or department.
  • Receive and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
  • Answer questions about the organization and provide callers with the address, directions, and other information.
  • Operate paging or telephone system, as required.
  • For residents without phones send calls to the nursing unit so they can facilitate communication with the resident.
  • Receive request from within the Facility and locate personnel through paging system.
  • Greet visitors and direct to appropriate office and/or resident room.
  • Provide directions and information to visitors, guests, residents, sales representatives, etc.
  • Offer beverages to visitors waiting for administrative personnel, as appropriate.
  • Ensure guests and visitors abide by existing rules, as directed.
  • Monitor visitor access and sign-in process.
  • Receive, sort, and distribute mail and maintain route publications.
  • Prepare and process correspondence for the Administrator and department directors, as necessary.
  • Order, receive, and maintain office supplies.
  • Perform other clerical duties such as filing, photocopying, and collating.
  • Provide administrative assistance to the Administrative staff.
  • Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
  • Operate copier, office machines, etc., as directed.
  • Perform general secretarial and administrative duties as required or directed by the Administrator in support of the administrative functions of all departments within the Facility.
  • Accept and perform temporary or long-term assignments to various departments within the Facility, as required by the Administrator.
  • Maintain an adequate liaison with families and residents.
  • Maintain a productive working relationship with the medical profession and other health related facilities and organizations.
  • Maintain a current file and listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
  • Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor, LPN, or RN.)
  • Monitor presence and location of sale representatives in the Facility.

Committee Functions

  • Serve on various committees of the Facility (i.e., Infection Control, Quality Assurance & Assessment, Safety, etc., as appointed by the Administrator) and provide written/oral reports of such committee meetings to the Administrator, as necessary.

Personnel Functions

  • Assist in scheduling department working hours, personnel, work assignments, etc., as necessary, or required.
  • Schedule and participate in departmental meetings, as directed.
  • Schedule appointments for the administrative staff.
  • Coordinate staff meetings and maintain minutes of such meetings, as directed.

Staff Development

  • Assist department directors in the planning, conducting, and scheduling of in-service training classes, on-the-job training, and orientation programs to ensure that current material and programs are continuously provided.
  • Attend and participate in workshops, seminars, etc., to keep abreast of current changes in the long-term care field, as well as to maintain a professional status.
  • Attend and participate in Facility mandatory in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, etc.).

Resident Rights

  • Review resident complaints and grievances and make written reports of action taken to the Administrator.
  • Ensure that residents receive appropriate notices before being discharged or before having their room or roommate changed.
  • Must adhere to all HIPAA requirements.

Working Conditions

  • Works in office areas as well as throughout the Facility and its premises.
  • Attends and participates in continuing educational programs.
  • Communicates with the medical staff, nursing personnel, and other department directors.
  • Maintains a liaison with the residents, their families, support personnel, etc., to ensure that the residents’ needs are continually met.

Education

  • Must possess a high school diploma or GED.

Experience

  • One (1) years experience in an administrative and clerical role. Ability to type and use general office equipment is required. Proper telephone etiquette and ability to operate multi-line telephone system desired.

Specific Requirements

  • Must be able to read, write, speak, and understand the English language.
  • Must possess the ability to make independent decisions when circumstances warrant such action.
  • Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
  • Must be knowledgeable of computer systems, system applications, and other office equipment.

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