Service Manager

5 days ago

Tracy, United States Tracy Volkswagen Full time
Our loyal customer base has driven our business’s success and we’re seeking the top talent to grow with us

We are seeking an experienced Service Manager to join our team. If you have previous experience and are interested in leading a growing department, apply below

Job Title: Service Manager

Summary

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.

BENEFITS:

  • Paid training and development
  • Medical, Vision and Dental Benefits
  • 401(k) with company match
  • Paid Holidays
  • Employee appreciation lunches
  • Employee bonus for referrals
  • Employee discounts
  • Free College Courses for Employees and their immediate Family.
  • Excellent culture
  • Room for growth

Essential Duties

  • Forecasts goals and objectives for the department and strives to meet them.
  • Hires, trains, motivates, counsels and monitors the performance of all service department staff.
  • Prepares and administers an annual operating budget for the service department.
  • Maintains reporting systems required by general management and the factory.
  • Attends managers meetings.
  • Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
  • Strives for harmony and teamwork within the department and with all other departments.
  • Develops and implements a marketing plan which promotes new and repeat business.
  • Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Accounts for all documents; ensures that none are missing and all are processed correctly.
  • Holds weekly department meetings.
  • Directs and schedules the activities of all department employees.
  • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
  • Monitors technicians' daily productivity reports and corresponding payroll records.
  • Monitors and follows up on parts orders with the parts manager to ensure availability.
  • Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Informs repair technicians of time allowances on each repair order.
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Keeping abreast of new equipment and tools available and recommends purchases.
  • Ensures that the work areas and customer waiting area are kept clean.
  • Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Serves as liaison with factory representatives.
  • Ensures the proper care, storage and inventory of special tools.
  • Ensures that customers' service files are up-to-date and readily available for reference.
  • Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
  • Prepares pricing guides and maintenance menus for frequent labor operations.
  • Handles customer complaints immediately and according to dealership's guidelines.
  • Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
  • Maintains safe work environment.
  • Maintains a professional appearance.
  • Other tasks as assigned.

REQUIREMENTS:

  • Technical automotive knowledge
  • Previous Service Manager experience is a huge plus
  • Demonstrated ability to manage others
  • Organized and friendly personality
  • Dealership experience preferred
  • Willing to submit to a background check prior to employment

  • Client Services Representative

    1 week ago

    Tracy, California, United States Jobot Full time

    **About the Role**Jobot is seeking a highly skilled and experienced Client Services Representative to join our team. As a Client Services Representative, you will be responsible for managing client relationships, policy renewals, endorsements, claims handling, and providing excellent customer service to personal insurance clients.Key Responsibilities:Manage...

  • Environmental Services Specialist

    5 days ago

    Tracy, California, United States Grand Fitness Mgmt, LLC Full time

    Job Title: Environmental Services SpecialistWe're looking for a detail-oriented and hardworking individual to join our team as an Environmental Services Specialist at Grand Fitness Mgmt, LLC. In this critical role, you will ensure the cleanliness and safety of our facilities, providing an exceptional member experience through meticulous attention to detail...

  • Customer Service Representative

    4 days ago

    Tracy, California, United States Massage Envy Full time

    About the JobWe're seeking a talented Sales & Customer Service Associate to join our team at Massage Envy Tracy Pavilion. As a Sales & Customer Service Associate, you will play a critical role in promoting the value of Total Body Care, supporting clinic flow, and providing exceptional customer service.Key ResponsibilitiesDevelop and implement effective...

  • Customer Service Representative

    4 days ago

    Tracy, California, United States MTM Full time

    About MTMMedical Transportation Management (MTM) is a leading provider of non-emergency medical transportation services. We are dedicated to delivering high-quality care to our members and their families.Job SummaryWe are seeking a Part Time Bi-Lingual Customer Service Representative to join our team. As a CSR, you will be the front line representative of...

  • Customer Service Specialist

    4 days ago

    Tracy, California, United States The Children's Place Full time

    About the RoleThis Customer Service Specialist position requires a candidate who can provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefits of our merchandise. The ideal candidate will have excellent customer engagement skills, time management abilities, and adaptability to changing priorities.The Sales...

  • Service Technician Lead

    4 weeks ago

    Tracy, California, United States O'Reilly Auto Parts Full time

    O'Reilly Auto Parts offers a competitive compensation package to attract and retain top talent in the industry. The total compensation package includes a salary of $21.95 - $33.50 per hour, which is reflective of the company's commitment to fair pay for skilled professionals.The Installer Service Specialist plays a vital role in the store's success by...

  • Hospitality Service Representative

    1 week ago

    Tracy, California, United States SUN HOSPITALITY INC Full time

    About the Role"At SUN HOSPITALITY INC, we are seeking a highly skilled and motivated Front Desk Receptionist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries and resolving any issues that may arise. Your attention to detail and ability...

  • Food Service Associate

    2 weeks ago

    Tracy, California, United States Tracy USD Full time

    As a key member of the Tracy Unified School District team, you will have the opportunity to work in a dynamic environment that prioritizes student success. This substitute food service worker position is an exciting chance to join our staff and make a positive impact on the lives of students.The estimated salary for this role is $19.485 per hour, based on...

  • Customer Service Representative

    4 days ago

    Tracy, California, United States LaborMax Staffing Full time

    At LaborMax Staffing, we are seeking a highly skilled Customer Service Representative to join our team in the Warehouse department. This is a fantastic opportunity for individuals who thrive in fast-paced environments and enjoy interacting with customers.As a Customer Service Representative, you will be responsible for managing large volumes of incoming...

  • Customer Service Representative

    4 days ago

    Tracy, California, United States LaborMax Staffing Full time

    **About LaborMax Staffing**LaborMax Staffing is a leading staffing agency dedicated to providing top-notch talent to various industries. Our team of experts works closely with clients to understand their needs and deliver customized solutions.**Job Title:** Customer Service Representative**Estimated Salary:** $45,000 - $55,000 per year**Job Description:Key...

  • Customer Service Representative

    6 days ago

    Tracy, California, United States Grand Fitness Mgmt, LLC Full time

    We are looking for a skilled and enthusiastic Customer Service Representative to join our team at Grand Fitness Mgmt, LLC. As a Customer Service Representative, you will be the face of our company, providing top-notch service to our members and guests while upholding our Judgement Free Zone standards.About the Role:This is an excellent opportunity for a...

  • Food Service Associate

    2 weeks ago

    Tracy, California, United States Jefferson School District Full time

    About the Role We are seeking a dedicated and organized individual to join our team as a Food Service Associate. In this role, you will be responsible for ensuring that students have access to healthy and nutritious meals throughout the school day. Compensation The salary for this position is estimated to be between $17.73 and $21.52 per hour, making it an...

  • Personal Lines Manager

    2 months ago

    Tracy, United States Jobot Full time

    Job DescriptionJob DescriptionThis Jobot Job is hosted by: Dana StarkAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $85,000 - $95,000 per yearA bit about us:We have been established for over 30 yrs. and we are licensed to operate nationwide, and represent our clients with the best coverage options...

  • Sales and Guest Services Representative

    3 weeks ago

    Tracy, California, United States Spencer Gifts Full time

    We are seeking a skilled Sales and Guest Services Representative to join our team at Spencer's Gifts. Estimated Salary: $13-$16 per hour. In this role, you will be responsible for providing an exceptional shopping experience for our guests, operating POS systems efficiently, and supporting the store management team in achieving sales goals.Company...

  • Shuttle Service Operator

    4 days ago

    Tracy, California, United States Tracy Toyota Full time

    About the Job:As a Shuttle Driver at Tracy Toyota, you will be responsible for transporting customers safely and efficiently. This is a great opportunity for retired individuals seeking a part-time schedule and a chance to earn a paycheck. The ideal candidate will have a strong focus on customer service, a valid driver's license, and a clean driving...

  • Customer Service Representative

    1 week ago

    Tracy, United States ProLogistix Full time

    Base Pay: 22.50 per HOURAdmin CSR role Clerical position Full time opportunity in Tracy! Starting 22.00 an hour Summary This position is responsible for ensuring the highest level of ... Continue reading "Customer Service Representative"Admin CSR role Clerical position Full time opportunity in Tracy! Starting 22.00 an hour Summary This position is...

  • Customer Service Representative

    3 weeks ago

    Tracy, California, United States PF Miami Developers LLC Full time

    Job OverviewWelcome to PF Miami Developers LLC, where we are passionate about providing a superior customer experience to our members and guests. As an Overnight Front Desk representative, you will play a crucial role in ensuring the success of our Judgement Free Zone.Responsibilities:Greet members and guests upon arrival and departure, providing exceptional...

  • Warehouse Manager

    5 days ago

    Tracy, United States Medline Full time

    Job SummarySupport the Director of Operations at the respective distribution center by directing warehouse activities and oversee all aspects of the daily production and order fulfillment.Job DescriptionMAJOR RESPONSIBILITIES:Operational Excellence: Establishes operational procedures for activities such as verification of incoming and outgoing shipments,...

  • Customer Service Representative

    5 days ago

    Tracy, California, United States The Children's Place Full time

    Job Description:We are seeking a Sales Associate to join our team who can provide an exceptional customer experience. As a Sales Associate, you will be responsible for creating a welcoming atmosphere for our customers, answering questions about products, and promoting sales.About the Role:The Sales Associate role requires a high level of energy and...

  • Warehouse Operations Manager

    1 week ago

    Tracy, California, United States Gaatu, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Warehouse Operations Manager to join our team at Gaatu, Inc.The ideal candidate will have a strong background in warehouse management and be able to lead a team of staff members to ensure efficient operations and high-quality customer service.