Service Technician Lead
7 days ago
O'Reilly Auto Parts offers a competitive compensation package to attract and retain top talent in the industry. The total compensation package includes a salary of $21.95 - $33.50 per hour, which is reflective of the company's commitment to fair pay for skilled professionals.
The Installer Service Specialist plays a vital role in the store's success by providing exceptional service to professional customers through the installer counter. This experienced and technical parts specialist oversees daily activities to ensure accurate and timely order deliveries.
This position requires strong communication skills, with the ability to work effectively with installers/professional customers to develop sales relationships. Key responsibilities include taking customer orders over the phone and online, invoicing customer orders, directing efforts to accurately pick and stage parts for delivery, and routing delivery specialists.
The Installer Service Specialist ensures delivery vehicles are serviced and maintained according to company standards, including completing vehicle inspections on time and entering daily mileages into the delivery fleet management devices.
This role works closely with Sales Specialists/Territory Sales Managers to provide superior service to professional customers, verifying product/merchandise, including warranty parts and cores, are billed before customers leave the store.
Responsibilities also include ensuring customers' new core and warranty returns are picked up and credited in a timely manner, auditing customer returns for warranty abuse, and making sure all returns are tagged/labeled correctly.
The Installer Service Specialist may be required to assist on the front counter as needed, help with backroom duties such as auto-load, returns, stock, etc., and assist with customer labor claims, ensuring they are processed quickly and efficiently.
In this role, you will have opportunities to grow your career along with the organization, with a proven track record of growth and stability.
O'Reilly Auto Parts offers a range of benefits, including:
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
We are an equal opportunity employer, committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed.
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