Commercial Card Product Trainer
3 weeks ago
Enjoy teaching/leading new product rollouts? Help train our customers on card product functionality, processes, and enhancements.
As a Card Product Training Associate within the Commercial & Investment Bank, you will be responsible for driving and coordinating all aspects of the setup of bank products and services for new and existing Commercial Bank clients including the training of our clients in their card management portal.
Job Responsibilities- Train Commercial Card clients on all product offerings including Commercial Card industry knowledge mostly via phone/Zoom and potentially onsite
- Deliver webinars with multiple clients and one-on-one training sessions with specific clients
- Manage training projects from creation through delivery with ongoing checkpoints to determine future needs
- Conduct demos for prospects and/or existing clients
- Develop new training initiatives for internal and external clients based on the goals and objectives of the Commercial Card organization
- Commercial Card knowledge/experience and at least 1 year of experience in training clients
- BA/BS degree or relevant experience
- Strong facilitation skills and ability to deliver programs and present to both large and small audiences
- Superior interpersonal, oral, and written communication skills along with strong analytical thinking/decision-making abilities
- Strong knowledge of adult learning theory and facilitation techniques
- Client-focused orientation: excellent client management/relationship management skills
- Excellent partnering skills yet can work independently and resilience in a constantly changing environment: flexible and adaptable
- Experience in coaching or mentoring others and proven ability to successfully manage conflict
- Knowledge of Smartdata and PaymentNet platforms
- Passion for learning new operating models, technologies, and industry trends
- Technical client consulting experience to support technical roles
- PMP or other Project Management Certifications
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
- Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests, and more
- Help the community through expansive volunteer opportunities
- Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Some travel may be required (10%) to visit clients and internal partners
Final Job Grade and officer title will be determined at the time of offer, and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
About UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the TeamJ.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks, and investors. Commercial Banking provides credit and financing, treasury and payment services, international banking, and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
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