Front Desk Agent

4 weeks ago


Chicago, United States White Lodging - Fairfield Inn Chicago Full time

At White Lodging, we know that the hospitality business, like life, is how you make people feel. That’s where you come in. Here you’ll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your best self and grow personally and professionally. Join our team and help us bring the virtue of hospitality to life.

Responsibilities

What You'll Do

  • A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
  • Check the guest in and out efficiently and in a friendly manner
  • Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
  • Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
  • Assist in maintaining the cleanliness of the lobby and entrance
  • Ensure security and confidentiality of all guest and hotel information
  • Effectively respond to and resolve guest concerns or complaints
  • Perform other duties as assigned

What You'll Bring

  • Strong communication skills
  • A passion for customer service
  • The ability to be flexible and adapt to any situation
  • A desire to work as part of the front desk team
  • An outgoing personality with a positive attitude
  • Previous hospitality experience always helps, but not required
  • The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary
Other Information
  • Comprehensive Medical, Dental, and Vision Insurance
  • Vacation and Paid Time Off (PTO) plans
  • Wellness benefits including complimentary counseling sessions and virtual doctor visits
  • Option for DailyPay- choose when you get your paycheck
  • A Tuition Reimbursement Program
  • Discounts on hotel rooms, dining, and entertainment experiences.
  • A 401(k) savings plan

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.


  • Front Desk Agent

    1 month ago


    Chicago, United States Arlo Chicago Full time

    At Arlo Chicago, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers who appreciate sophisticated, timeless service. We provide original, chic, and memorable service and experiences that inspire guests to unlock the destination. We're...

  • Front Desk Agent

    5 days ago


    Chicago, United States Arlo Chicago Full time

    At Arlo Chicago, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers who appreciate sophisticated, timeless service. We provide original, chic, and memorable service and experiences that inspire guests to unlock the destination. We’re...

  • Front Desk Agent

    4 days ago


    Chicago, United States White Lodging Full time

    Summary: At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your best...

  • Front Desk Agent

    4 weeks ago


    Chicago, United States White Lodging - DoubleTree by Hilton Chicago Midway Airport Full time

    Summary: At White Lodging, we know that the hospitality business, like life, is how you make people feel. That’s where you come in. Here you’ll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your...

  • Front Desk Agent

    4 weeks ago


    Chicago, United States White Lodging - DoubleTree by Hilton Chicago Midway Airport Full time

    Summary: At White Lodging, we know that the hospitality business, like life, is how you make people feel. That’s where you come in. Here you’ll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your...

  • Front Desk Agent

    4 days ago


    Chicago, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Agent Front Desk

    4 weeks ago


    Chicago, United States IHG Full time

    **Role Purpose** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home...

  • Front Desk Agent

    7 months ago


    Chicago, United States Hampton Inn Chicago Downtown Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    7 months ago


    Chicago, United States Courtyard Midway Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    1 month ago


    Chicago, United States Hilton Grand Vacations Full time

    Work for a winning team that now offers Day One Benefits and Daily Pay* Join a company where helping people get away helps you get ahead. See just how far you can go. At Hilton Grand Vacations we will help you reach your goals and build your future. At Hotel Blake we are looking for a Full Time Front Desk Clerk to join our team! If you enjoy helping guests...

  • Front Desk Agent

    7 months ago


    Chicago, United States Hyatt Centric Chicago Loop Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    5 months ago


    Chicago, United States Marriott Midway Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...


  • Chicago, United States Sonder Holdings, Inc. Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...


  • Chicago, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Agent

    6 months ago


    Chicago, United States La Quinta Chicago Downtown Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • Chicago, United States Sonder Holdings, Inc. Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...


  • Chicago, Illinois, United States Hyatt Centric Chicago Loop Full time

    Job SummaryThe Front Desk Agent role at Hyatt Centric Chicago Loop is a dynamic position that requires exceptional guest service skills and attention to detail. As a member of our team, you will be responsible for greeting and registering guests, providing personalized assistance during their stay, and ensuring a seamless check-in and check-out...


  • Chicago, United States Omni Hotels Full time

    Omni Hotels - JobID: 114558 [Front Desk Agent / Reservations Agent] As a Night Auditor at Omni Hotels, you'll: Balance daily postings and revenue; Process guest check-ins and check-outs; Empathetically listen to guest inquiries and provide appropriate responses; Set up accurate accounts for each guest checking in according to their preferences (room type,...

  • Front Desk Agent

    2 months ago


    Chicago, United States LEVEL Full time

    The Front Desk Agent is responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. Perks & Benefits: Competitive pay and a Comprehensive Benefit Package Health Saving Account, Flexible Saving Account,...

  • Front Desk Supervisor

    3 months ago


    Chicago, United States 21C Museum Hotel Chicago Full time

    Property Description: 21c Museum Hotel Chicago is a unique and innovative hotel that combines contemporary art, culture, and hospitality to create a truly immersive experience for guests. Located in the heart of downtown Chicago, this art-centric hotel offers an exciting opportunity for job applicants who are passionate about art, design, and guest service....