Front Desk Agent

4 months ago

Chicago, United States Marriott Midway Full time

Job Summary:

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Property Details:

Elevate your travel experience at Chicago Marriott Midway. Named a 2020 AAA Inspectors Best of Housekeeping hotel, our innovative hotel near Chicago Midway Airport offers sophisticated comforts and social opportunities. Recharge in our stylish guest rooms featuring pillow top mattresses and spacious workstations with ergonomic seating. Enjoy concierge lounge access in select rooms and suites. Start your day at our onsite Starbucks and enjoy satisfying meals at Copper Fox. Maintain your active lifestyle at our indoor pool and 24/7 fitness center. During your stay, enjoy easy access to attractions like Downtown Chicago, SeatGeek Stadium, and Brookfield Zoo. Our hotel also offers dynamic, stylish event spaces for your next business meeting or wedding. Simplify group travel with our free airport shuttle. Whether you're in town for business or pleasure, travel brilliantly at Chicago Marriott Midway.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Hotel Front Desk Agent

    2 months ago

    Chicago, United States Hilton Chicago Magnificent Mile Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...

  • Front Desk Agent

    3 weeks ago

    Chicago, United States Arlo Chicago Full time

    At Arlo Chicago, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers who appreciate sophisticated, timeless service. We provide original, chic, and memorable service and experiences that inspire guests to unlock the destination. We're...

  • Front Desk Agent

    2 weeks ago

    Chicago, United States White Lodging - Fairfield Inn Chicago Full time

    At White Lodging, we know that the hospitality business, like life, is how you make people feel. That’s where you come in. Here you’ll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your best self and...

  • Front Desk Agent

    2 weeks ago

    Chicago, United States White Lodging - Fairfield Inn Chicago Full time

    At White Lodging, we know that the hospitality business, like life, is how you make people feel. That’s where you come in. Here you’ll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your best self and...

  • Front Desk Agent

    2 weeks ago

    Chicago, United States White Lodging - DoubleTree by Hilton Chicago Midway Airport Full time

    Summary: At White Lodging, we know that the hospitality business, like life, is how you make people feel. That’s where you come in. Here you’ll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your...

  • Front Desk Agent

    2 weeks ago

    Chicago, United States White Lodging - DoubleTree by Hilton Chicago Midway Airport Full time

    Summary: At White Lodging, we know that the hospitality business, like life, is how you make people feel. That’s where you come in. Here you’ll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your...

  • Front Desk Representative

    3 weeks ago

    Chicago, Illinois, United States La Quinta Chicago Downtown Full time

    Hotel Guest Service RoleLa Quinta Chicago Downtown is seeking a Front Desk Agent to provide exceptional service to our guests. As a Front Desk Agent, you will be responsible for check-in, check-out, and ensuring a smooth guest experience.Key Responsibilities:Provide attentive and courteous service to all guests.Handle room reservations, check-in, and...

  • Agent Front Desk

    2 weeks ago

    Chicago, United States IHG Full time

    **Role Purpose** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home...

  • Front Desk Agent

    6 months ago

    Chicago, United States Hampton Inn Chicago Downtown Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Coordinator

    3 weeks ago

    Chicago, Illinois, United States Dwan Johnson-Bell - State Farm Agent Full time

    We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Coordinator - Insurance Agency Support at Dwan Johnson-Bell - State Farm Agent.About the RoleThis is a full-time opportunity to provide exceptional service to clients and support the team with various administrative tasks and projects. As a key member of our...

  • Front Desk Agent

    7 months ago

    Chicago, United States Courtyard Midway Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    7 months ago

    Chicago, United States Hyatt Centric Chicago Loop Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    3 weeks ago

    Chicago, United States Hilton Grand Vacations Full time

    Work for a winning team that now offers Day One Benefits and Daily Pay* Join a company where helping people get away helps you get ahead. See just how far you can go. At Hilton Grand Vacations we will help you reach your goals and build your future. At Hotel Blake we are looking for a Full Time Front Desk Clerk to join our team! If you enjoy helping guests...

  • Front Desk Hospitality Agent

    4 weeks ago

    Chicago, United States Sonder Holdings, Inc. Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...

  • Front Desk Agent

    5 months ago

    Chicago, United States La Quinta Chicago Downtown Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Customer Service Representative

    3 weeks ago

    Chicago, Illinois, United States Southbridge Full time

    Job OverviewGray Line Tennessee in Chicago, IL is seeking an experienced Front Desk Agent to provide exceptional customer service and support.Compensation:We offer a competitive hourly rate of $17.00 - $20.50 per hour, with opportunities for growth and advancement within the company.Key ResponsibilitiesGreet and welcome guests in a friendly and professional...

  • Chicago Front Desk Representative

    1 week ago

    Chicago, Illinois, United States Hyatt Centric Chicago Loop Full time

    Job SummaryThe Front Desk Agent role at Hyatt Centric Chicago Loop is a dynamic position that requires exceptional guest service skills and attention to detail. As a member of our team, you will be responsible for greeting and registering guests, providing personalized assistance during their stay, and ensuring a seamless check-in and check-out...

  • Luxury Residential Concierge

    7 months ago

    Chicago, United States Titan Security Group Full time

    Overview Do you like helping people and want a job where you can make a positive impact? Come to Titan Security Group, one of the fastest-growing privately-held security services providers in the Chicagoland area. We’re small enough that you won’t feel like a “number”, but big enough that we can provide security and hospitality services at...

  • Front Desk Hospitality Agent

    3 weeks ago

    Chicago, United States Sonder Holdings, Inc. Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...

  • Front Desk Hospitality Agent

    4 weeks ago

    Chicago, United States Sonder Holdings, Inc. Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...