Call Center Agent

4 weeks ago


Beaumont, United States Core Call Inc Full time $18 - $24

Department: Core Call Inc

Location: Beaumont

Compensation: $17.50 - $24.00 / hour

Description

Job Title: Call Center Agent
Location:
Beaumont, TX
Job Type: Full-time

Job Description:
We are seeking a highly motivated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will have a passion for providing exceptional service, handling customer inquiries, and maintaining positive relationships. This position plays a crucial role in ensuring customer satisfaction, resolving issues, and providing accurate information.

Key Responsibilities



  • Customer Service Excellence: Handle inbound and outbound calls with professionalism and a focus on customer satisfaction.

  • Issue Resolution: Assist customers with inquiries, complaints, and product or service issues, resolving concerns in a timely and effective manner.

  • Product Knowledge: Maintain a thorough understanding of products, services, and company policies to provide accurate information and support to customers.

  • Communication Skills: Clearly communicate solutions and instructions to customers, ensuring they understand the information provided.

  • Team Collaboration: Work closely with team members and other departments to ensure customer issues are resolved efficiently.

Skills, Knowledge and Expertise


  • High school diploma or equivalent required. Some college education is a plus.
  • Strong communication and interpersonal skills.
  • Ability to handle high call volumes with a positive attitude.
  • Excellent problem-solving and multitasking abilities.
  • Proficient in using computers and call center software.

Benefits


  • Health insurance
  • Paid time off
  • Opportunities for advancement and skill development
  • Supportive team environment

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