Supervisor, Ambulatory Clinical Operations

Schedule

Full-time: 40hrs/week

Hours: Monday - Friday, 8am - 5pm

General Summary

Functions as part of the management team, performing a variety of clinical and administrative duties related to clinical staff management and patient care. Duties may include quality monitoring, patient assessments, direct patient care, and patient/caregiver/staff education. Provides safe, therapeutic, efficient quality care and services to all patients served. Functions as a member of the health care team at an intermediate nursing level to assist in the planning and implementation of patient care based upon sound nursing judgment, clinical preparation, knowledge, skills and experience. Nursing care is provided in accordance with the provisions of the Pennsylvania State Board of Nursing. May be responsible for the clinical functions of more than one practice with the oversight of a Registered Nurse.
Duties and Responsibilities

Essential Functions:

Maintains a safe environment for both patients and employees by managing internal office functions related to clinical care and quality monitoring. This may include ensuring that medical equipment and supplies are readily available and are monitored for safety and quality control. Ensures the required documentation of quality control inspections are completed, which may include documentation of temperature readings, expiration date assessment, and the maintenance of emergency supplies and equipment
In consultation, assigns and delegates tasks to the clinical support staff in accordance with the State Board of Nursing Licensing Regulations and the Nurse Practice Act.
Ensures an efficient day-to-day clinical workflow within the practice. Assures staff function in accordance with standard workflow procedures.
Ensures compliance with regulatory agencies including OSHA, CLIA, Vaccines for Children (VFC), Department of Health, Federal Meaningful Use Standards, etc. Ensures environmentally safe practices are in place, including the maintenance of the Materials Safety Data Sheet manual.
Ensures compliance with the standards of the Patient Centered Medical Home and Neighborhood, and all WMG policies, procedures, and initiatives.
Coordinates efforts with employee health to ensure that all office staff receive an annual flu vaccination or receive approval for exemption from employee health.
Assists to develop clinical policies and procedures. Assists in monitoring and evaluation of quality assessment activities, including chart audits to monitor documentation compliance.
Attends meetings and clinical competency training sessions as needed. Communicates regularly with staff to ensure pertinent and timely exchange of information.
Follows recommended processes to appropriately manage and document patient concerns and quality of care issues including application of Just Culture principles.
Applies Lean principles and identifies opportunities for Process Improvement. Provides leadership in striving to achieve excellence in clinical practice.
Performs all responsibilities of the Medical Assistant and Physician Office Nurse.
Monitors Risk and Safety Management Alert System (RASMAS) notices and completes necessary follow-up.
Monitors staff completion of clinical tasks within the patient electronic medical record and MyWellspan patient portal.
Monitors staff compliance with Diagnostic Test Tracking.
Monitors proper management of patients on anticoagulation therapy and use of the Coag Tracker if applicable for practice.
Monitors staff compliance and application of competencies. Mentors clinical staff and assists in clinical advancement.
Trains, mentors, and monitors staff performing phone triage procedures.
Monitors staff competency for accurate electronic medical record documentation.
Ensures appropriate training of staff on new equipment, procedures, and best practices.
Coordinates the clinical training and orientation of new/floater staff. Assigns preceptor, when applicable.
Audits staff performance where indicated, and when necessary (Planned Care) – i.e. Standing Orders and Exam Room Support, PCMH, Diagnostic Test Tracking, Med Reconciliation and PCMN.
Assumes manager role when Practice Manager/Front Office Supervisor is unavailable.
Serves in a leadership role as a member of the Quality Improvement Team (QIT), seeking to improve quality and safety through a high performing team. Co-leads Monthly Quality all staff/all provider meeting with Provider Champion.
Prepares agendas and holds regular clinical staff meetings. Regularly serves on WMG clinical committees.
Assists the providers and the Care Coordination Team to manage the care of patients according to their risk, and to assist in identifying patients in need of Case Management.
Works with leadership to deliver patient care through practice integration of multidisciplinary clinical and centralized services.
Assists team to identify opportunities for improvement related to the patient experience metrics. Coaches staff on measures to use to provide an excellent patient experience, for every patient, on every visit, every day.
Assists and educates clinical staff on when and how to enter Safety Reporting System (SRS) events, and Customer Reporting System (CRS) complaints and compliments.

Common Expectations:

Supervises clinical staff by training, allocating and monitoring work. Prepares work schedules of clinical staff; approves/disapproves scheduled time off.
Assists Manager and Clinical Operations Coordinator with interviewing, hiring, orienting, training and retention of clinical staff. Evaluates performance of designated clinical staff.
Coordinates continuing education of clinical staff and assures clinical competencies are met, documented, and maintained.
Trains, mentors, and coordinates preceptorship of new clinical staff. Strives for a high level of employee satisfaction and engagement and is seen as a positive role model for all staff.
Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment. Provides direct patient care to assigned patient age group(s).
Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
Maintains professional growth and development.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Required for All Jobs:

Performs other related duties as identified.
WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

Standing - Occasionally
Walking - Occasionally
Sitting - Frequently
Reaching - Rarely
Talking - Frequently
Hearing - Frequently
Repetitive Motions - Occasionally
Eye/Hand/Foot Coordination - Occasionally

Qualifications

Minimum Education:

Diploma Program From an accredited LPN program. Required or
Associates Degree From an accredited LPN program. Required

Work Experience:

3 years Clinical nursing experience. Required
Previous office and supervisory experience. Preferred

Licenses:

Licensed Practical Nurse Upon Hire Required or
Licensed Practical Nurse Multi State License Upon Hire Required and
Basic Life Support Upon Hire Required

Courses and Training:

Nursing. Requires good clinical knowledge base, knowing when and how to obtain necessary or additional clinical knowledge. Upon Hire Required

Knowledge, Skills, and Abilities:

Excellent interpersonal/communications skills.
Models teamwork.
Self-motivated and able to work independently.

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