Member Service Representative
3 weeks ago
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Analyze, research and resolve problems and discrepancies related to member accounts/loans
Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
Counsel current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform banking functions
Assist level I team members
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned
Qualifications
Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining composure in a high production and changing environment
Effective skill navigating multiple screens and PC applications and adapting to new technologies
Effective skill performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills
Desired Qualifications
Experience in member/customer service preferably in a call center, retail banking or financial institution
Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Location: 2125 South Webster Street, Suite 101, Lakewood, CO 80227
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America's Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023
• Fortune Best Workplaces for Women ™ 2023
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
-
Member Services Representative
3 weeks ago
Lakewood, United States YMCA of Pierce and Kitsap Counties Full timeThe YMCA of Pierce and Kitsap Counties is seeking aMember Services Representativeto join our team! The YMCAfocuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening...
-
Member Service Representative
6 months ago
Lakewood, United States YMCA of Greater Cleveland Full timeAt the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community. Member Service Representatives are responsible for conducting all member...
-
Customer Service Representative
4 weeks ago
Lakewood, Washington, United States Kao Xiong - State Farm Agent Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and coordinating with other agency team members to ensure seamless service...
-
Cash Services Representative
4 weeks ago
Lakewood, California, United States First City Credit Union Full timeJob Summary:We are seeking a skilled Cash Services Representative to join our team at First City Credit Union.About the Role:This is a fantastic opportunity for an individual looking to start or advance their career in the financial services industry. As a Cash Services Representative, you will be responsible for processing member transactions, providing...
-
Customer Service Representative
4 weeks ago
Lakewood, California, United States Domino's Pizza LLC Full timeDomino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive, engaging experience.Take customer...
-
Customer Service Representative
4 weeks ago
Lakewood, Washington, United States Domino's Pizza LLC Full timeJob DescriptionDomino's Pizza LLC is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers, ensuring that their needs are met and exceeded.Key Responsibilities:Respond to customer...
-
Customer Service Representative
2 weeks ago
Lakewood, United States Circle K Full timeCircle K - 2626 Del Amo Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...
-
Customer Service Representative
4 weeks ago
Lakewood, United States LoanMax Title Loans Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing loans, handling cash transactions, and making collections calls.Key...
-
Customer Service Representative
6 months ago
Lakewood, United States Planet Fitness Full timeJob Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and ResponsibilitiesCustomer Service Representative greets members, prospective members and guests, providing exceptional...
-
Customer Service Representative
1 month ago
Lakewood, United States Circle K Full timeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent...
-
Customer Service Representative
4 weeks ago
Lakewood, Washington, United States Collabera Full timeJob Title: Customer Service RepresentativeJob Summary:Collabera is seeking a highly skilled Customer Service Representative to join our team. As a key member of our service center, you will be responsible for providing exceptional customer service, handling administrative tasks, and ensuring smooth operations of the service center.Key Responsibilities:•...
-
Social Services Representative, Advanced
4 weeks ago
Lakewood, United States Blue Shield Of California Full timeYour Role Apply below after reading through all the details and supporting information regarding this job opportunity. The Social Services Representative, Advanced will report to the Supervisor, Social Services. In this role you will provide telephonic social services support and resource referrals for high acuity Blue Shield Promise members, in addition to...
-
Social Services Representative, Advanced
3 weeks ago
Lakewood, United States Blue Shield Of California Full timeYour Role Do not wait to apply after reading this description a high application volume is expected for this opportunity. The Social Services Representative, Advanced will report to the Supervisor, Social Services. In this role you will provide telephonic social services support and resource referrals for high acuity Blue Shield Promise members, in addition...
-
Customer Service Representative
4 weeks ago
Lakewood, United States Caring Transitions Full timeJob SummaryWe are seeking a skilled and compassionate individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to clients while working closely with management and other team members to maintain operational standards and procedures.Key...
-
Customer Service Representative
2 months ago
Lakewood, United States National Veterinary Associates Full timeCSR Chambers Creek Veterinary Hospital has an opening for a Client Service Representative (CSR) to join our amazing team of support personnel, LVTs and Doctors. The CSR position is a crucial position in the veterinary hospital. These extraordinary i Customer Service Representative, Customer Service, Representative, Retail, Hospital
-
Patient Services Representative
7 days ago
Lakewood, United States PRISM Vision Group Full timeThe Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue...
-
Overnight Member Services Rep
4 months ago
Lakewood, United States Houston Fitness Partners Full timePlanet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,000 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the "Judgment Free Zone." Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness....
-
Customer Service Representative
4 weeks ago
Lakewood, Ohio, United States Domino's Pizza LLC Full timeAt Domino's Pizza LLC, we're looking for a Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers. Your role will involve taking orders over the phone and in person, handling customer inquiries, and maintaining a...
-
Customer Service Representative
4 weeks ago
Lakewood, New Jersey, United States Swift Staffing Group Full timeJob SummarySwift Staffing Group is seeking a skilled Customer Service Representative to join our team in Lakewood. As a key member of our Health Insurance team, you will play a vital role in assisting clients in selecting the most cost-effective insurance options.Key Responsibilities:Provide guidance on healthcare, employee benefits, life insurance, and...
-
Marketing Service Representative
4 weeks ago
Lakewood, Ohio, United States Lindsay Perrico - State Farm Agent Full timeMarketing Service RepresentativeWe are seeking a motivated and detail-oriented Marketing Service Representative to join our team at Lindsay Perrico - State Farm Agent. As a Marketing Service Representative, you will work closely with our agent to establish and meet marketing goals, develop leads, schedule appointments, identify customer needs, and market...