Incident Management Practice Analyst

4 weeks ago


Remote, United States Brooksource Full time
We are seeking a skilled Incident Management Practice Analyst to identify and drive improvements within our Incident Management practice. The ideal candidate will leverage their experience and skill set to help establish an effective Incident Management governance model.

*Responsibilities:*
* Analyze and improve system processes within the Incident Management practice.
* Develop and implement an effective Incident Management governance model.
* Collaborate with cross-functional teams to ensure seamless integration and operation of incident management processes.
* Monitor and evaluate the effectiveness of incident management practices and recommend improvements.
* Provide expertise and guidance on ITIL best practices for incident management.
* Utilize ServiceNow to streamline and automate incident management processes.
* Leverage reporting tools and dashboards to provide insights and reports to leadership.

*Mandatory Skills:*
* Must have and use ITIL heavily on a day-to-day basis, as well as having an ITIL certification.
* Experience with establishing and optimizing ServiceNow, including working with the product team to slim down and move automation features, and leveraging better fields and tools.
* Proficiency in reporting to leadership using tools like PowerBI (not building dashboards but understanding what to look for from an incident perspective).
* Proven experience in governance within the incident management space.
* Minimum of 5 years of experience in a similar role.

*What’s in it for you?*
* Get your foot in the door with one of the most respected and fastest-growing companies in the United States
* Brooksource offers competitive Health & Dental Benefit plans, Weekly Pay Checks while on contract, 6 paid Holidays, and 401K Eligibility.

*About Eight Eleven Group*

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Type: Contract

Pay: $40.00 - $45.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Work Location: Remote
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