Medical Front Desk Receptionist

3 weeks ago

Winter Park, United States Valora Medical Group Full time
*Do you share a passion for helping others and making a difference? Submit your resume today and join us in our commitment to working together to provide a “Best-in-Class” service*

*\*\*Must be Bilingual in English/Spanish\*\**

Valora Medical Group is a visionary company focused on high-quality primary care and value-based care services, consisting of healthcare providers and professionals dedicated to the health and wellbeing of our patients. At Valora, we treat our patients as family.

We understand that providing quality medical care and an exceptional patient experience across all our centers requires having an outstanding team. *Be a part of this team today*

*Job Summary:*

A *Medical Receptionist*, or *Front Desk Receptionist*, is responsible for interacting with guest in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to the Doctor's availability, explaining intake forms to new patients, and processing payments after treatment.

*Essential Duties and Responsibilities:*
* Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
* Manage all incoming phone calls and assist with referring inquiries.
* Register patients according to established protocols
* Assist patients in completing all necessary forms and documentation including medical insurance.
* Ensure patient information is accurate including billing information
* Inform patients of medical office procedures and policy
* Maintain and manage patient records
* Move patients through appointments as scheduled
* Scheduled patient appointments
* Collect co-pays and payments
* Report statistics as required
* Respond and comply with requests for information
* Complete other clerical duties as assigned
* Maintain stock of forms and office supplies
* Ensure the reception area is well-maintained, neat, and clean
* Safeguard patient privacy and confidentiality
* Assist with coverage at other clinics when needed due to being short-staffed. Mileage reimbursement will apply when covering at other clinic locations.
* Any additional duties assigned by management to support the clinic

*Education and Qualifications:*
* High School Diploma or equivalent required
* 2+ years’ experience in a medical-specific role or healthcare industry
* Bilingual in English and Spanish is required for this clinic location
* Knowledge of medical and billing terminology is strongly recommended
* Proficient in Word and Excel
* eClinicalWorks (eCW) EMR experience is a plus
* Great time management and organization skills
* Excellent telephone and customer service skills
* Possesses a strong work ethic and a high level of professionalism with a commitment to exceptional patient satisfaction
* Innovative, motivated, organized, and team player
* Ability to establish working relationships, resolve interpersonal conflicts, and apply basic staff etiquette in dealing with others.
* Ability to travel to other clinics when needed for coverage
* Ability to handle confidential information with discretion
* Must possess close attention to detail
* Ability to learn new procedures and adapt quickly to change

*EEO Statement:*

Valora Medical Group, LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, marital status, genetic information, citizenship status, or other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States.

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* AD&D insurance
* Dental insurance
* Disability insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Opportunities for advancement
* Paid time off
* Referral program
* Retirement plan
* Vision insurance
Medical Specialty:
* Geriatrics
* Internal Medicine
* Primary Care
Schedule:
* 8 hour shift
* Monday to Friday

Application Question(s):
* What types of EMR systems have you used?
* What is your desired hourly rate?
* Are you vaccinated for COVID-19?

Education:
* High school or equivalent (Preferred)

Experience:
* Scheduling Appointments: 1 year (Preferred)
* Payment Collection: 1 year (Preferred)
* Insurance verification: 1 year (Preferred)
* Medical records: 1 year (Preferred)
* eClinicalWorks: 1 year (Preferred)

Language:
* Spanish (Required)

Ability to Commute:
* Winter Park, FL 32792 (Required)

Ability to Relocate:
* Winter Park, FL 32792: Relocate before starting work (Required)

Work Location: In person

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