Asset Retention Specialist

2 weeks ago

Kansas City, United States Imperial PFS Full time
Asset Retention Specialist

JOB SUMMARY:

IPFS is seeking an Asset Retention Specialist to join our team. The Asset Retention Specialist will work with our most valuable agencies, maintain a territory of canceled loans, and train and mentor new associates. A successful Asset Retention Specialist will help nurture profitable relationships, such that Customers value our premium finance services, and we achieve superior and sustainable financial returns. The individual performing in this role will be responsible for providing legendary service to Agents, Brokers, and insured Customers in a timely and accurate manner.

KEY RESPONSIBILITIES:

Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
Respond to telephone inquiries from insurance brokers, insurance carriers, and insured Customers regarding premium finance accounts. Properly document all conversations on each specific account.
Maintain a territory by contacting Agents regarding return premiums received and make suitable repayment options to ensure the loan is collected and paid in full.
Ensure clear notes and actions are placed on the account for each step in the collection process.
Responsible for working with challenging or problematic relationships as needed.
Work with our agents and brokers to understand the reason for arrears and to facilitate suitable solutions for each client.
Communicating clearly issues on accounts to all parties involved: Sales Executive, Account Executives, Regional Leadership.
Professionally address client errors and communicate the negative impact of those errors to IPFS, arranging acceptable resolution for us and our agency partners.
Collaborate with new associates to establish familiarity with company procedures and best practices.
Complete appropriate recommendations for loan losses and write-offs.
Coordinates with leadership to manage the organization's assets by ensuring operational efficiency, reliability, and cost-effectiveness.
Implements and refines the organization’s asset management strategy, aligning it with the goals and objectives of IPFS.
Utilizes asset management software and tools to track asset location, condition, and performance.
Provides data and insights on asset maintenance, replacement, and improvement requirements to contribute to operational decision making.
Maintain a high level of product knowledge to provide professional and courteous guidance to clients.
Participate in working groups to share feedback on process and workflow improvements to advance the arrears management.
Communicate internally with Sales, Service, and Finance as appropriate.
Effectively communicate the applicable features and benefits and provide training on their usage.
Be knowledgeable of IPFS Policies & Procedures and review procedural changes to ensure compliance with the organization's policies and procedures.
Carry out any general task at the request of the management team that may be required by their function.

REQUIRED SKILLS:

Clear written and verbal communication skills.
Preferably 3-5 years of prior experience in at least one of the following core areas: Insurance, Commercial Loan Industry, Collections or Customer Service.
Sufficient math skills with the ability to perform basic calculations quickly.
Strong organizational and time management skills.
Ability to adapt in a fast-paced environment.
Ability to use initiative and good judgment in a decisive but fair manner to resolve delinquent situations.
Results oriented, diplomatic, and adept at building customer relations.
Strong problem-solving skills.
Ability to work closely with others in a team-oriented environment.
Knowledge of financial services industry and lending products.
Computer literacy in Microsoft Office Word, Excel and Outlook.
Exceptional customer service and contact management skills.
Positive attitude, highly motivated, ability to work independently in a team environment.

The schedule for this position is Mon - Friday, 8:30 AM - 5:30 PM CST. (9:00 - 5:30 with shorter lunch).

EDUCATION QUALIFICATIONS:

Some College Preferred

(The salary for this position starts at $48,000 annually. If an offer is made, the pay rate determinations will take into account relevant market data and the applicant’s prior experience, education and other qualifications directly related to the position to ensure internal equity.)

Pay: From $50,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Vision insurance
Supplemental Pay:
* Bonus opportunities

Work Location: In person

  • Asset Retention Specialist

    1 week ago

    Kansas City, United States Imperial PFS Full time $50,000

    Asset Retention SpecialistDo you have the skills to fill this role Read the complete details below, and make your application today.JOB SUMMARY:IPFS is seeking an Asset Retention Specialist to join our team. The Asset Retention Specialist will work with our most valuable agencies, maintain a territory of canceled loans, and train and mentor new associates. A...

  • Asset Retention Specialist

    7 days ago

    Kansas City, MO, United States Imperial PFS Full time

    Asset Retention SpecialistDo you have the skills to fill this role Read the complete details below, and make your application today.JOB SUMMARY:IPFS is seeking an Asset Retention Specialist to join our team. The Asset Retention Specialist will work with our most valuable agencies, maintain a territory of canceled loans, and train and mentor new associates. A...

  • IT Asset Management Specialist

    3 weeks ago

    Kansas City, Missouri, United States Syntricate Technologies Full time

    Job Title: IT Asset Management SpecialistJob Summary: We are seeking an experienced IT Asset Management Specialist to join our team at Syntricate Technologies. The ideal candidate will have strong hands-on experience with managing hardware and software assets, monitoring licenses, and ensuring compliance with contracts. Key Responsibilities: ⁠ ⁠Manage...

  • Asset Protection Specialist

    1 week ago

    Kansas City, Missouri, United States Restaurant Depot Full time

    About Asset Protection Specialist RoleRestaurant Depot is seeking a highly skilled Asset Protection Specialist to join its team. This key hourly associate position plays a critical role in overseeing asset protection on the front end in a designated branch. The Asset Protection Specialist reports to the branch manager and supports the Operational team and...

  • Student Retention Specialist

    3 months ago

    Elizabeth City, United States Elizabeth City State University Full time

    The Student Retention Specialist will support student retention efforts by assisting with monitoring the overall student populations advancement toward degree completion. With enrollment and retention as high-level priorities, the incumbent will wor Retention, Specialist, Student, Skills, Education

  • IT Asset Management Specialist

    4 weeks ago

    Kansas City, Missouri, United States TEKsystems co Allegis Group Full time

    Job Title: IT Procurement SpecialistTEKsystems is seeking an IT Procurement Specialist to join our team. As an IT Procurement Specialist, you will be responsible for the daily management of global software at Black & Veatch.Key Responsibilities:Apply an in-depth understanding of software license models and IT Asset Management (ITAM) best practices to monitor...

  • Asset Protection Specialist

    4 weeks ago

    Kansas City, Missouri, United States Home Depot Full time

    Job Title: Asset Protection SpecialistAt Home Depot, we're committed to providing a safe and secure shopping environment for our customers. As an Asset Protection Specialist, you'll play a critical role in preventing financial loss caused by theft and fraud.Key Responsibilities:Support safety and environmental program compliance in assigned storesIdentify...

  • Asset Management Specialist

    4 weeks ago

    Kansas City, Missouri, United States NetImpact Strategies Full time

    Job Description:NetImpact Strategies is seeking a highly skilled Asset Management Specialist to join our Professional Services team. This role will be responsible for managing the lifecycle of assets, including procurement, deployment, monitoring, and disposal. The successful candidate will have strong knowledge of software and hardware asset life cycle...

  • Software Asset Optimization Specialist

    3 weeks ago

    Kansas City, Missouri, United States Optomi Full time

    Software Asset Optimization SpecialistAt Optomi, we are seeking a highly skilled Software Asset Optimization Specialist to join our team. As a key member of our IT department, you will play a critical role in managing and optimizing our software assets, ensuring compliance with licensing agreements, and supporting our overall software asset management...

  • Asset Protection Specialist

    2 months ago

    Kansas City, United States Home Depot Full time

    Home Depot - JobID: 1AB341D5EAB94082A26E5AA374F9DE86 [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...

  • Asset Protection Specialist

    2 months ago

    Kansas City, United States Home Depot Full time

    Home Depot - JobID: 8FA9BE1C7F0E411F84B478E3E4A55C1A [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...

  • Asset Protection Specialist

    2 months ago

    Kansas City, United States Home Depot Full time

    Home Depot - JobID: BBC38463FF254B0D8685D4161FA7A48F [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...

  • Business Retention Specialist

    3 weeks ago

    Oklahoma City, Oklahoma, United States Vyve Broadband Full time

    Job DescriptionVyve Broadband is seeking a skilled Business Retention Specialist to join our team. As a key member of our commercial client retention team, you will play a crucial role in retaining business clients and minimizing customer turnover.Core Responsibilities:Customer Retention: Utilize retention strategies to address pain points that could lead to...

  • Asset Protection Specialist

    4 weeks ago

    Kansas City, Missouri, United States Walmart Full time

    Job SummaryThis role focuses on ensuring the safety and security of our associates, customers, and merchandise. As an Asset Protection Specialist, you will investigate and think critically to solve complex problems.Key ResponsibilitiesInvestigate and analyze incidents to identify root causes and implement solutionsDevelop and maintain relationships with...

  • Asset Protection Officer

    4 weeks ago

    Kansas City, Missouri, United States Home Depot Full time

    Job Title: Asset Protection SpecialistAt Home Depot, we're committed to protecting our assets and ensuring a safe and secure environment for our customers and employees.Key Responsibilities:Prevent financial loss caused by theft and fraudSupport safety and environmental program compliance in assigned storesIdentify incidents of theft and fraud, review CCTV...

  • Asset Protection Associate

    4 weeks ago

    Kansas City, Missouri, United States Home Depot Full time

    Job Title: Asset Protection SpecialistAt Home Depot, we're committed to preventing financial loss and ensuring a safe and secure environment for our customers and employees.Key Responsibilities:Prevent financial loss caused by theft and fraudSupport safety and environmental program compliance in assigned storesIdentify incidents of theft and fraud, review...

  • Loss Prevention Specialist

    2 months ago

    Kansas City, Missouri, United States Restaurant Depot Full time

    About the RoleWe are seeking a highly skilled Loss Prevention Specialist to join our team at Restaurant Depot. As a key member of our Asset Protection department, you will play a critical role in protecting our assets and reducing losses.Key ResponsibilitiesLead and conduct investigations into potential losses, analyzing data and identifying trends to create...

  • Retention Manager

    3 weeks ago

    Kansas City, Missouri, United States Kansas City Scholars, Inc. Full time

    About the RoleThe Retention Manager will play a critical role in supporting the success of scholars at Kansas City Scholars, Inc. This position is responsible for developing and implementing retention strategies that address the needs of at-risk students, improve retention rates, and support student success.Key ResponsibilitiesCoordinate and streamline...

  • Retention Coordinator

    4 weeks ago

    Elizabeth City, North Carolina, United States Elizabeth City State University Full time

    Job SummaryWe are seeking a highly skilled and experienced Retention Coordinator to join our team at Elizabeth City State University. The successful candidate will be responsible for researching, developing, and assessing best practices that improve retention, persistence, and support targeted programming to assist the student population academically,...

  • Retention Coordinator

    4 weeks ago

    Elizabeth City, North Carolina, United States Elizabeth City State University Full time

    Job SummaryThe Retention Coordinator will play a critical role in supporting the university's goals associated with retention and persistence. This position will be responsible for researching, developing, and assessing best practices that improve retention, persistence, and support targeted programming to assist the student population academically,...