Client Technician

1 week ago


Augusta, United States GTT, LLC Full time
Job Title: Client Technician - Service Desk
Location: Augusta, ME
Work Type: Hybrid, Onsite twice a month (every other Wednesday), Work schedule: Sundays through Thursdays.

About the Role:
We're seeking a dedicated Client Technician to join our Service Desk team. As a key member, you'll provide essential technical support to our clients, resolving issues and ensuring optimal system performance.

Key Responsibilities:
Customer Support: Provide excellent customer service through phone and ticket support.
System Monitoring: Monitor network and applications for errors and anomalies.
Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and network.
Incident Management: Log and track incidents in a ticketing system (Assyst).
Hardware Support: Mount and remove tapes, report hardware failures, and assist with hardware troubleshooting.

Required Skills and Experience:
Strong customer service and communication skills
Ability to work independently and as part of a team
Basic understanding of computer hardware and software
Experience with Windows 10 and Microsoft Office 365
Ability to lift up to 35 lbs.

Preferred Skills:
Experience with mainframe systems
Knowledge of scripting languages (e.g., PowerShell, Python)
ITIL certification

Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund

About the Company:
Augusta, ME-based company with 12,000+ employees and $12 billion in sales. Provides justice, transportation, education, economic development, business regulation, and cultural enrichment services. Rated four-star employer on Glassdoor and Indeed.

Keywords: Client Technician Support, Service Desk, Technical Support, Customer Support, Help Desk, IT Support, Windows 10, Microsoft Office 365, Hardware Support, Network Monitoring, Incident Management, Mainframe, ITIL

24-15020: #gttnonit #gttjobs
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