Medical Front Desk Receptionist

3 weeks ago

San Jose, United States INFOPRO LEARNING PRIVATE LIMITED Full time
*Title: Front Desk Receptionist*

*Duration: 6 months *

*Location: San Jose CA 95125*

*Job Description:*

*About Us:*

Infopro Learning stands as a premier staffing firm offering tailored staffing solutions across various sectors including hospitality, construction, retail, IT, Non-IT, and healthcare. We’ve assisted numerous businesses in optimizing their staffing needs, allowing them to focus on their core operations.

*Overall Summary*
* Health Care Associates will provide customer service to all patients in the call centre. Associates will answer calls, verify and update patient demographic information, screen for program eligibility, gather required information. Screen and schedule patient appointments based on medical need and established appointment scheduling guidelines. Answer general questions and provide information. Conduct appointment reminder calls, appointment reschedules, and lab result appointments as assigned. Work flexible schedule to include evenings and weekends.

*Essential Responsibilities*
* Verify and update patient demographics, screen for program eligibility, and gather required information.
* Screen and schedule patient appointments based on medical need and established appointment scheduling guidelines.
* Perform appointment reminder calls, appointment reschedules, and lab result appointments as assigned.
* Answer general questions and provide information.
* Work flexible schedule and overtime, as necessary.

*Secondary Responsibilities*
* Attend workshops, training, and meetings as needed, and as requested.
* Perform other duties as assigned by supervisor.

*QUALIFICATIONS*
* Required education, experience, training
* High School Diploma or equivalent
* Minimum of three months medical office experience or similarly related experience in a customer service setting.
* Proficient in Microsoft Office products including Excel, Word and Outlook
* Bilingual – Vietnamese required

*Preferred education, experience, training*
* One-year medical office experience
* Community or public health experience preferred
* Medical practice management program

*Critical Success Factors in this role include:*
* Ability to follow directions
* Maintaining confidentiality and HIPAA compliance
* Excellent customer service and client services philosophy in all interactions
* Appreciation and respect for working with and serving a diverse population
* Reading and writing in order to review records for accuracy.
* Excellent problem-solving, organizational, and multi-tasking skills with attention to detail.
* Proficiency in Microsoft Office and the internet.

$HC= Indeed

Job Types: Full-time, Contract

Pay: $20.84 - $22.00 per hour

Expected hours: 40 per week

Schedule:
* 8 hour shift
* Monday to Friday
* Morning shift

Experience:
* Customer service: 1 year (Preferred)
* Medical terminology: 1 year (Preferred)
* Computer skills: 1 year (Preferred)

Ability to Commute:
* San Jose, CA 95125 (Required)

Ability to Relocate:
* San Jose, CA 95125: Relocate before starting work (Required)

Work Location: In person

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