Accounts Receivable Specialist

1 week ago

Minneapolis, United States Park Dental Full time
Overview:

Patient, Practice, Team Member Support:

Provide support to team members through effective communication and personal attention, using appropriate communication strategies and taking the appropriate steps to resolve questions and issues
Respond to patient concerns and inquiries in a professional and efficient manner
Effectively communicate and develop a strong working relationship with the Doctors and all Team Members and promote teamwork through cooperative and professional behavior
Responsibilities:

Reoccurring Administrative Responsibilities

Accurately and efficiently post patient and insurance payments or denials to the appropriate accounts from both paper and electronic sources
Process credit card payments and refunds through vendor online portal
Locate, create, format, and upload payment files to practice management software
Send correspondence to patients including statements and letters
Contribute to tracking performance metrics
Interpret and apply the patient payment responsibility and contractual provider adjustments as indicated on the remittance advice / explanation of benefits from insurance
Take direct action to resolve specified denial scenarios through appeal, rebill, repost, documentation in practice management software or sending of appropriate information
Notify practices or other team members in specific denial scenarios so they can take appropriate action
Balance each posted batch to ensure the postings are accurate and reconciled to the bank deposits
Identify, research, and provide resolution for account or payment discrepancies/questions
Evaluate unallocated payments and adjustments, then allocate, refund, or correct adjustments as appropriate
Communicate with vendors, insurance, practice team members, and patients to identify appropriate payment or refund actions as well as to support patient and practice questions
Update the practice management system with changes to patient information and/or documenting notes regarding the account
Conduct office duties including but not limited to scanning, filing, faxing, and purging documents
Receive and distribute insurance pre-authorizations to the appropriate practice or account record
Re-enter service charges to correct charge posting errors
Process incoming mail to include sorting, batching, and scanning of Explanation of Benefits (EOB) statements

Required Skills/Qualifications:

Possess strong customer service skills
Possess strong communication skills and the ability to develop constructive and cooperative working relationships with others, striving for collaboration and demonstrating professionalism
Intermediate skill level of interpreting a variety of remittance advice / explanation of benefits from insurance
Understanding of coordination of benefits guidelines
Mathematical aptitude and analysis skills to assess and evaluate information, data, and
results to choose the best solution and solve problems
Ability to manage multiple activities simultaneously with minimal direction, while relying on experience and judgment to plan and accomplish goals
Strong computer, typing, and 10-key skills
Education and Knowledge
Minimum high school diploma, degree preferred
Dental or medical experience preferred
2-4 years of accounts receivable or billing experience required
Work Schedule:

8 hours daily Monday-Friday

Company Information:

Benefits

Park Dental offers competitive compensation, and generous benefits package including medical, vision, dental, PTO, holiday pay, 401k matching, and continuing education opportunities.

Community

Park Dental values being involved in the community through volunteer events, such as Minnesota Dental Association's Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Each practice participates in events in their local communities too

About Park Dental

Since 1972, Park Dental has been owned and led by our doctors who are passionate about providing the best patient-centered care. New team members receive comprehensive training and one-on-one mentoring to set you up for success. Our practices offer welcoming environments for patients, and are equipped with state of the art technology.

"As a dental hygienist with Park Dental, we have the opportunity to engage patients in the process of improving and maintaining their oral health, which in turn leads to over-all health." -Berit Campbell, DH Mentor

"Like" our Park Dental careers page on Facebook for the latest updates about Park Dental

Park Dental is an equal opportunity employer.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday

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