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Patient Care Coordinator
2 months ago
New Century Home Care offers an excellent benefit package that includes Generous Paid Time Off, Paid Holidays, Health Insurance, Life insurance, and 401K.
Job Summary:
Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans.
Ensure a high level of care for the patient is given by the home health aides.
Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.
Managing last minute calls outs, and finding appropriate coverage.
Developing an on-call pool of agency aides with various shifts in coordination with Human Resources.
Communicate with referral sources and Case Managers to provide an excellent customer service experience
Listening to needs of clients and matching them to the appropriate caregiver(s)
Manage Caseload of up to 100 patients
Review the care plan with patients and caregiver
Resolve caregiver and client grievances and complaints
Address over utilization of hours
Reporting personnel performance issues
Ensure caseload retention
Contribute to team efforts by accomplishing related results as needed
Minimum Qualifications:
High school graduate (Associate or higher preferred)
2+ Years experience in a Home Care or Service Coordination role.
Demonstrated capability maintaining strict confidentiality
Proven ability to generate leads and monitor referrals
Strong typing and computer skills
Comfortable with closing/asking for business
Well organized, accurate, and attentive to detail
Excellent communication, public relations and follow up skills
Experience with HHA Exchange and EVV
Must Speak Fluent English.
Our mission at New Century Home Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family the fastest growing New Century Home Care family.
Job Type: Full-time
Benefits:
Health insurance
Life Insurance
Paid sick time
Paid time off
Paid training
Professional development assistance
