Administrative Assistant

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.Description LSS Bethany is a new substance use recovery program providing affordable comprehensive addictions treatment for women in a community based residential program in Oconomowoc, WI. We are seeking an Administrative Assistant. The right candidate will have a professional appearance and demeanor, have solid technical skills using the Microsoft Office Suite and proofreading, and experience with a multi-line phone system. This role may also fill in as needed as an Adult Residential Support Professional and may require occasional weekend hours. Schedule is primarily 8 AM - 4 PM, Monday through Friday and will flex to provide unit coverage. This position provides clerical and administrative support to the agency in a variety of areas which could include clerical, receptionist, project based, and other support tasks. AGENCY REQUIREMENTS (Required of all employees): Must comply with applicable service regulations as well as agency and departmental policies and procedures. Must relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity. Must support the Mission, Vision and Values of the Agency. Represent LSS internally and externally as a servant leader in thought, words and actions. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Deliver excellent customer service while maintaining an understanding and supportive demeanor. Maintain an accurate information stream that meets the needs of clients and programs. Continue to expand and improve technical knowledge and be an administrative resource for others in the agency. Provide guidance, work direction, and support to other administrative employees and volunteers as necessary. Create and edit documents (Word, Excel, PowerPoint, etc.). Type various documents and correspondence including meeting minutes. Proofread all documents for correct grammar, spelling, punctuation, and content. Communicate effectively with program partners regarding tasks, responsibilities, and deadlines. Problem-solve and provide suggestions for efficiency and improvement as warranted. Make recommendations regarding system changes that foster efficiency and quality. General office duties as assigned (e.g. mail, copying, preparation of documents, etc.). Troubleshoot and ensure office and facility needs are met and work with vendors as needed (office equipment, safety checks, fire extinguisher inspections, etc.). Provide receptionist duties as needed. This will include answering telephones, taking messages, scheduling appointments, and greeting visitors. Provide program specific support, which may include billing support functions, data entry, and other needed support. Prepare and if applicable, develop/create department forms and maintain supply of paper forms. Prepare and mail letters and packages. Create, organize, and maintain files. This may be hard copy files, electronic files, and databases. Assist in planning, scheduling, and preparing for meetings and events. Collaborate with other team members and assist with projects. Collaboration may include entities that are working at various locations. Supports, interacts with, and monitors residents within established policies and procedures, providing positive role modeling Records observations relating to actions and behavior of residents and maintains records and reports as required This position is responsible for maintaining timely and accurate reimbursement billing information Process timely and accurate claims for a variety of funders, including Medicare, Medicaid, commercial insurance, county and self-payers, utilizing different methods of submission. Will interact with clients to include signing them in and out, conducting intakes, monitoring meds per procedures and conducting UAs. Participate in other projects and other duties, as assigned and needed. PERKS: Public Service Loan Forgiveness (PSLF)By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-