Airside Experience Specialist

1 week ago

Alcoa, United States Signature Flight Support Corporation Full time

The Airside Experience Specialist is responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crew and other guests. An Airside Experience Specialist routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and exceptional service to the guests of the private aviation terminal (PAT). An Airside Experience Specialist must be able to work flexible schedules, including night, holiday, and weekend shifts. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).


Minimum Education and/or Experience:

  • High School Diploma or General Education Degree (GED). 
  • Minimum of 18 years of age.
  • Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
  • Must be legally authorized to work in the jurisdiction of employment.
  • Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.  Ability to pass a color vision test for purposes of inspecting aviation fuel.
  • Must possess a valid state driver’s license.  In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs.
  • Must be able to exercise good judgment and follow directions/directives from supervisor/management.
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training.

 

Additional knowledge and essential skills:

  • Hospitality Skills:  Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. 
  • Language Skills:  Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing.
  • Math Skills: Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
  • Physical Ability:   Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars. Must be able to perform various functions safely and efficiently (e.g., fueling, de-icing) from elevated heights.
  • Critical Thinking / Reasoning Ability:  Ability to carry out multi-step instructions. Ability to deal with standardized situations with only occasional or no variables. 
  • Interpersonal Skills:   Ability to get along and work well with others.  Excellent interpersonal skills for effective collaboration with team members and service to guests. 
  • Multitasking:   Ability to handle multiple tasks simultaneously while maintaining attention to detail. 
  • Computer Skills:

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