Channel Operations Manager

7 days ago

Independence, United States Keyfactor Full time

About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor Title: Channel Operations Manager Location: United States; Remote, EST Experience: Mid-Senior Level Job Function: Business Transformation Employment Type: Full Time Industry: Computer and Network Security Job Summary We'relooking for a Channel Operations Manager who wants to build and scale the systems, processes, and data that powerKeyfactor'sglobal channel motion. The Channel Operations Manageris responsible formanaging,optimizing, and improving the systems, processes, and data that supportKeyfactor'sglobal channelgo-to-marketmotions. This role is part of theRevOpsorganization (Business Transformation) and focuses on operational excellence rather than direct partner engagement. The person in this rolewill own the day-to-day administration and enhancement of the Partner Portal,maintaindata quality for partner program operations, ensure channel-related CRM processes are functioning effectively, and support reporting needs for channel leadership. Acting as a critical operational resource, the Channel Operations Manager collaborates closely with CAMs,Operations,Finance andBusiness Analytics to drive scalable, efficient processes and high-quality data that enable informed business decisions. This is a global role, working with US, EMEA and APAC teams Applicants must hold US citizenship or US permanent resident status. Job Responsibilities Partner Portal Operations & Optimization Oversee the day-to-day functionality, performance, and user experience of the Partner Portal. Partner with the Business Analytics team for advanced reporting requests and datadeep-dives. Prepare insights that support decision-making for the SVP and VP of Channel Sales. Cross-Functional Collaboration Act as the operational right hand to SVP/VP Channel, ensuring alignment on priorities, program needs, and process enhancements. Participate in cross-departmental initiatives related to system integrations, partner experience improvements, and revenue enablement. Providesubject-matterexpertiseon channel operations during cross-functional project planning and execution. Implement system updates, enhancements, and configuration changes to improve usability and partner engagement. Coordinate feedback from Channel

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