Public Safety Dispatcher II

Salary: $4,766.00 Monthly Location : El Centro, CA Job Type: Full-Time Job Number: 2075 Department: Police Division: Communications Opening Date: 09/24/2025 Closing Date: ContinuousJob Description RESUME NOT ACCEPTED IN LIEU OF APPLICATION. FAILURE TO COMPLETE ALL ITEMS ON THIS APPLICATION WILL RESULT IN YOUR ELIMINATION FROM THE RECRUITMENT PROCESS. Summary: Under general supervision, monitors and responds to radio transmissions from City officers and other law enforcement agencies; responds to Police and Fire service and information requests from the public; evaluates service needs and dispatches appropriate units; performs related responsibilities as required. Distinguishing Characteristics : Receives supervision from the Public Safety Dispatch Supervisor and provides functional direction to Public Safety Dispatcher I.Essential Job Functions Essential functions, as defined under the Americans with Disabilities Act, may include tasks, knowledge, skills and other characteristics. The following list is not a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Receives public calls for non-emergency and emergency service; inputs details of call into computer system; dispatches available Police, Fire, and EMS units; coordinates response of other City departments and other law enforcement agencies to sites in city and surrounding areas. Maintains status and location of all police field units. Forwards pertinent teletypes and other incident relevant information to Sergeant and Watch Commander. Updates and retrieves information from teletype networks relating to wanted or missing persons, stolen property, vehicle registration, stolen vehicles, stolen weapons, supervised release files and other information. Queries local, state and federal information systems and conveys the information to the requesting field units. Monitors various public safety radio resources to include Police, Fire and OES; maintains communication with field units, provides status updates and other vital resources and information. Notifies businesses or public service personnel of alarm activation or other emergencies. Responds to questions from public regarding general legal matters, City departmental operations, and identification of governmental representatives and transfers incoming phone calls as appropriate. Provides pre-arrival Emergency Medical Services (EMD). Provides training and instruction to new Public Safety Dispatchers and other personnel assigned to the Communications Division. The preceding activities have been provided as examples of the types of work performed by positions assigned to this job classification. The City reserves the right to add, modify, change, or rescind work assignments as needed.Minimum Qualifications Knowledge of : Vehicle and Penal Codes and El Centro Municipal Codes. Standard police radio broadcasting procedures and rules. Geographic location of streets, parks, major landmarks, and City and County limits. Reporting practices of California Law Enforcement Telecommunications System (CLETS), National Crime Information Center (NCIC), and the Criminal Justice Information System. Office of Emergency System (OES) mutual aid systems. Pre-Arrival Emergency Medical Dispatch (EMD) protocols. Automatic Vehicle Location Systems. License Plate Reader Systems. Resource Allocation. NG911 Technology. Skill to: Operate computer aided dispatch (CAD) system. Operate audio recorder and quality assurance programs. Type at a speed necessary for successful job performance. Operate 800 MHz multi-channel radio system. Operate the Department of Justice California Law Enforcement Telecommunication (CLETS) System, Criminal Justice Information System (CJIS) and the National Crime Information System (NCIC). Operate multiple computer programs simultaneously. Operate office equipment such as fax, printer, multi-line phone system and other equipment. Quickly assess critical situations and respond accordingly. Ability to: Sustain calm, clear voice tone when talking to emotionally upset or irate individuals. Demonstrate patience when obtaining information from citizens. Listen, distinguish, and monitor multiple radio transmissions and telephone conversations simultaneously. Remember past calls and events and relay relevant information to officers. Work under pressure, exercise good judgement, and make sound decisions in emergency situations. Pass a thorough background investigation (CCR §1959). TRAINING AND EXPERIENCE: Minimum of two (2) years of dispatching experience. EDUCATIONAL REQUIREMENTS: Required: High School Diploma or equivalent. Current California Class C Driver's License and acceptable driving record must be maintained. LICENSING / CERTIFICATION REQUIREMENTS: Required: Satisfactory completion of Peace Officer Standards Training (P.O.S.T.) Commission certified 120-hour Public Safety Dispatchers' Basic Course. Satisfactory completion of the Peace Officer Standards and Training (P.O.S.T) Commission certified Communication Training Officer Course within twelve months of the date of hire/promotion. Special Requirements Environmental Factors and Conditions/Physical Requirements: Work is performed primarily indoors in an office environment. Required to sit, stand or walk for extended periods. Required to use hands and fingers to handle, grip, grasp or feel objects. Required to hear and speak to exchange information in person and/or on the telephone. Required to communicate verbally and in writing. May be required to travel to and from meetings, on-site visits to various locations and interact with a variety of people. May be required to perform public speaking. May be required to reach, bend, stoop, kneel, crawl and crouch. May occasionally lift and/or move up to 25 pounds. Equipment and Tools Utilized: Personal computer, copier, fax and other standard office equipment Radios, cell phones and other communication devices. If you have a disability that requires assistance at any point in the recruitment process (for example, filling out applications, testing, interviewing), please notify the Human Resources Department. The City of El Centro performs job-related medical/physical evaluations and pre-employment/promotional drug screening. EEO/ADA. The City of El Centro offers a competitive compensation package which include medical, dental vision, life insurance, mental health counseling, short-term and long-term disability. Total compensation includes not only your salary, but also the benefits paid by the City on your behalf. These City provided benefits add significantly to the overall value of your compensation. Benefits Health Insurance is available at a shared cost. The City will subsidize a percentage of the medical premium and employee is responsible for the rest. The percentage subsidized by the City depends on coverage plan chosen All plans include vision and dental insurance Basic life Insurance is fully subsidized by the City. (The coverage amount varies depending on the position classification and resolution with the City) Optional Supplemental Life and Dependent Insurance is available at the employee's expense. Worker's Compensation is paid by the City Deferred Compensation (457b Plan) is available at the employee's expense Tuition Reimbursement up to $1,000 per calendar year subject to pre-approval and availability of funds Pay Practices This position is paid on a biweekly basis. Retirement CalPERS - Employee/Employer contributions. Holidays 15 paid holidays per year. The City recognizes the following holidays: New Year's Day Martin Luther King, Jr. Day President's Day ½ Good Friday Memorial Day Juneteenth Independence Day Labor Day Veteran's Day Thanksgiving Day Friday after Thanksgiving ½ December 24th Christmas Day ½ December 31st Birthday Holiday 01 Do you have a minimum of two (2) years of safety dispatching experience as required? Yes No 02 Are you able to work a flexible work schedule that includes nights, weekends, holidays, and includes varying shifts? Yes No 03 Are you fluent in any language in addition to English? Yes No Required Question