Senior Product Manager, Provider Experience

2 days ago

Schenectady, United States MVP Health Care Full time
Senior Product Manager, Provider Experience & Data
Headquarters Office, 625 State Street, Schenectady, New York, United States of America Req #2287
Wednesday, November 27, 2024
At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a Senior Product Manager, Provider Experience & Data to join #TeamMVP. This is the opportunity for you if you have a passion for the provider digital space, healthcare and love for your community.
What's in it for you:
Growth opportunities to uplevel your career
A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
Competitive compensation and comprehensive benefits focused on well-being
An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York

Qualifications you'll bring:
An bachelors degree in technology, design, business, Healthcare Administration, or related field
Minimum of 3-5 years of direct experience as a Product Manager
Experience in the healthcare industry
Ideally have experience with digital products in the health care provider space
Experience with vendor integrations and/or launching new vendor partnerships
Experience with data products and/or strategy is a plus
Ability to translate customer needs into desired product capabilities.
Understanding of agile methodologies and scrum framework.
Ability to plan for and coordinate dependencies across teams.
Experience with backlog management/agile development tools. (e.g. Jira, Azure DevOps)
Passionate about customer success and customer results.

Your key responsibilities:
Work closely with Product Management leadership, business partners, MVP stakeholders, and execution teams to define the vision, develop roadmaps, and design solutions for our provider digital ecosystem.
Assess health care provider & partner needs and increase digital engagement with our provider population to transform how we interact with providers at MVP
Responsible for improving customer experience through deep understanding our provider experience. This accountability involves working with the Digital team, Provider Services, Provider Network Management, and Health Care providers to define strategies and roadmaps to improve our providers' experience and our customer's journeys with the providers
Continue to define provider data strategy and leverage our data to create new, innovative digital solutions for our organization.
Collaborate with Service Design and UX to apply human-centered design principles and create meaningful provider experiences.
Work with Digital Transformation (DT) team to identify integration points into MVP digital technologies and to evaluate new vendor partnerships.
Establish and monitor key performance indicators (KPIs) and OKRs to evaluate all deliverables and inform future product improvements.
Work with executive strategy team, business owners, and technical teams to gain alignment on product vision and roadmaps.
Work across the business to prioritize epics/features, organize product increments, and present product roadmaps.
Participate in solution strategy process to ensure that solutions being defined align with enterprise and product goals.

Where you'll be:
Remote
Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
We do not request current or historical salary information from candidates.
MVP's Inclusion Statement
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.
To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at .
Other details
Job Family Customer Service
Pay Type Salary
Min Hiring Rate $121,767.00
Max Hiring Rate $165,000.00

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