Customer Success Engineer

5 days ago

New York, New York, United States CHEQ Full time
Description

CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.

Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data and analytics.

CHEQ is a global company with offices in New York, London, Tokyo, and Tel-Aviv.

We are looking for a CS Engineer to join our dynamic and fast-paced environment to work cross-func cross-functional teams to ensure our customers are technically successful from implementation through to craft technical solutions for our Enterprise customers.

You will be responsible for managing the process of bringing new customers into CHEQ and ensuring a smooth transition. This includes establishing and maintaining effective relationships with new customers, ensuring they receive necessary information and resources, and ensuring that they are set up for success.

Responsibilities:
  • Lead the technical onboarding process for new enterprise clients. Ensure each customer is onboarded properly, completely, and within the designated time frame
  • Develop and manage projects, timelines, and milestones to ensure successful onboarding
  • Work closely with clients to configure our SaaS solutions to align with their business needs
  • Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product, RnD, sales and support, to provide timely solutions
  • Create and maintain comprehensive onboarding documentation, best practices, and knowledge resources to support clients and internal teams
  • Build strong relationships with clients, serving as the primary focal point during the onboarding
  • Continuously evaluate and improve the onboarding process
  • Quickly learn unfamiliar customer platforms and solutions
Requirements
  • Bachelor's degree in a related field (e.g., Information Technology, Computer Science, Engineering)
  • 3+ years of experience in customer success engineering / technical account management, or a related role within a SaaS company
  • Hands-on working knowledge in one or more of the following: API, SQL, JavaScript, Python
  • Hands-on experience with data analysis, SQL, excel pivot tables
  • Solid communication skills, both written and verbal, with the ability to convey technical concepts to technical / non-technical stakeholders
  • Knowledge and experience with Cybersecurity concepts or Ad Tech (Google / Facebook Ads) is a significant advantage
  • Ability to work effectively with cross-functional teams
  • Strong analytical and problem-solving skills
  • Ability to work in our NY office twice a week
The base pay range for this position is $90-$120k per year. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.

This information is provided per New York City's salary disclosure law. Required Preferred Job Industries
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