Senior Customer Success Engineer

5 days ago

New York, New York, United States Cyera Full time

WHO WE ARECome join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera's mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world's leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.THE OPPORTUNITYWe are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience.RESPONSIBILITIESAs a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by:Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.Driving customer adoption through effective onboarding and training processes.Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development.Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators. Collaborating with customers to develop joint success plans.Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.Mentoring other team members, sharing your expertise and assisting in their professional development.Participating in the interview process to help identify and onboard talented individuals to the team.Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration. RequirementsREQUIRED QUALIFICATIONS:Associates degree or equivalent experience required. Bachelor's degree in Computer Science or similar experience a plus12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detailA self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.Prior experience collaborating with Development teams.Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)Experience with programming or scripting languages and familiarity with APIs and web servicesDemonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.Prior experience working in a software company in a technical customer-facing role is essential.Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.A clear and concise verbal and written communicator, capable of conveying complex information effectively.Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.COMPENSATION INFORMATION: In addition to a standard benefits and equity package, we offer a generous salary. Final compensation will vary based on seniority and relevance of experience, location, and position requirements.This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.BENEFITS - Why Cyera? Ability to work remotely, with office setup reimbursementCompetitive salaryPaid holidays and sick timeHealth, vision, and dental insurance

  • Senior Customer Success Engineer

    2 days ago

    New York, New York, United States Cyera Full time

    WHO WE ARECome join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera's mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at...

  • Senior Customer Success Engineer

    3 days ago

    New York, New York, United States Cyera Full time

    WHO WE ARECome join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera's mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at...

  • Customer Success Engineer

    1 day ago

    New York, New York, United States Rippling Full time

    About UsWe are Rippling, a company that gives businesses one place to run HR, IT, and Finance. Our platform brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers.Our vision is to simplify the employee lifecycle for businesses worldwide. With Rippling, you can manage and...

  • Senior Customer Success Engineer

    4 days ago

    New York, New York, United States Cyera Full time

    DescriptionWHO WE ARECome join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera's mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security...

  • Senior Customer Success Engineer

    5 days ago

    New York, New York, United States Cyera Full time

    DescriptionWHO WE ARECome join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera's mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security...

  • Senior Customer Success Manager

    6 days ago

    New York, New York, United States Optimize Partners Full time

    Our client, a fast growing B2B SaaS company, in the business process improvement software space, is looking to hire a Senior Customer Success Manager in the greater NYC area. Work with well-established enterprise customers, help manage the relationship, and drive customer engagement, achieving high adoption rates, revenue expansion, lower churn rates, and...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States Optimize Partners Full time

    Our client, a fast growing B2B SaaS company, in the business process improvement software space, is looking to hire a Senior Customer Success Manager in the greater NYC area. Work with well-established enterprise customers, help manage the relationship, and drive customer engagement, achieving high adoption rates, revenue expansion, lower churn rates, and...

  • Customer Success Engineer

    2 days ago

    New York, New York, United States Galileo Financial Technologies Full time

    About GalileoAt Galileo, our mission is to make AI safe and available to all. Our roots lie in leading the creation of some of the world's most widespread AI applications from Apple's Siri to Google Speech.Galileo is a leading Generative AI Evaluation and Observability software company, dedicated to helping organizations monitor, evaluate, and optimize their...

  • Customer Success Engineer

    5 days ago

    New York, New York, United States Galileo Financial Technologies Full time

    About GalileoAt Galileo, our mission is to make AI safe and available to all. Our roots lie in leading the creation of some of the world's most widespread AI applications from Apple's Siri to Google Speech.Galileo is a leading Generative AI Evaluation and Observability software company, dedicated to helping organizations monitor, evaluate, and optimize their...

  • Customer Success Engineer

    5 days ago

    New York, New York, United States Galileo Financial Technologies Full time

    About GalileoAt Galileo, our mission is to make AI safe and available to all. Our roots lie in leading the creation of some of the world's most widespread AI applications from Apple's Siri to Google Speech.Galileo is a leading Generative AI Evaluation and Observability software company, dedicated to helping organizations monitor, evaluate, and optimize their...

  • Customer Success Executive

    23 hours ago

    New York, New York, United States Shiftsmart Full time

    What You'll AchieveIn this role, you'll achieve several key outcomes, including:* Building trusted partner relationships with executive and senior level management at our enterprise customers* Driving expansion of existing customer accounts, identifying opportunities to expand our offering, and developing compelling sell-in cases with key decision-makers*...

  • Senior Customer Success Manager

    5 days ago

    New York, New York, United States MarqVision Full time

    Protecting and building a future shaped by original ideas, innovations, and creativity.As a leading online brand protection solution, we help global brands identify and remove counterfeits and pirated content from over 1,500 platforms, and thousands of rogue websites in over 118 countries. In a time when IP infringements pose an increasingly serious...

  • Senior Customer Success Manager

    17 hours ago

    New York, New York, United States MarqVision Full time

    Protecting and building a future shaped by original ideas, innovations, and creativity. As a leading online brand protection solution, we help global brands identify and remove counterfeits and pirated content from over 1,500 platforms, and thousands of rogue websites in over 118 countries. In a time when IP infringements pose an increasingly serious...

  • Senior Customer Success Manager

    3 weeks ago

    New York, New York, United States MarqVision Full time

    Protecting and building a future shaped by original ideas, innovations, and creativity. As a leading online brand protection solution, we help global brands identify and remove counterfeits and pirated content from over 1,500 platforms, and thousands of rogue websites in over 118 countries. In a time when IP infringements pose an increasingly serious...

  • Senior Customer Success Engineer Lead

    5 days ago

    New Providence, New Jersey, United States Duck Creek Technologies Full time

    Job DescriptionThe Senior Manager, Customer Success Engineering will provide mid-level leadership and mentorship for the Customer Success Engineering team, acting as a primary liaison to customer and internal leadership. This individual will partner with cross-functional teams to ensure adherence to technical standards and successful delivery of solutions,...

  • Customer Success Engineer

    2 days ago

    New York, New York, United States CHEQ Full time

    CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to...

  • Customer Success Engineer

    4 days ago

    New York, New York, United States CHEQ Full time

    CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to...

  • Customer Success Engineer

    1 day ago

    New York, New York, United States ContentSquare Full time

    Our MissionWe're here to make the complex simpler for our customers, their customers, and each other. As a strategic advisor, you'll face novel situations and provide expertise every day.Job DescriptionWe're seeking an experienced Customer Support Engineer to help our customers maximize the value of their data and get the most out of our product. You'll...

  • Senior Director of Customer Success

    2 days ago

    New York, New York, United States Direct Recruiters Inc. Full time

    Job DescriptionClient Summary:AI-driven platform and uses data analysis to track patient journeys and identify missed revenue opportunities.Fast implementation with minimal disruption.Processes thousands of data points per patient record for clinical and financial insights.Provides a reliable return on investment, optimizing hospital operations.Position...

  • Customer Success Engineer

    5 days ago

    New York, New York, United States CHEQ Full time

    DescriptionCHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid...