Payment Processor

6 days ago

North Chicago, United States Collabera Full time

The Clinical Payment Specialist plays a key role in ensuring timely and accurate clinical site payments, spanning from contract execution through reconciliation. This position requires strong attention to detail, a customer service mindset, and proficiency in payment systems and reconciliation processes.


Key Responsibilities

  • Contract Prioritization: Manage the prioritization of executed Clinical Study Agreements (CSAs) to ensure efficient entry of contract terms and budgets into the finance system.
  • Cross-Functional Collaboration: Build and maintain strong relationships with Clinical Site Management (CSM), Contract Management Specialists, Assistants, and affiliate finance teams. Address inquiries related to budget development, contract mapping, and payment processes.
  • SAP Management: Oversee the purchasing process within SAP at the affiliate level for clinical site contracts.
  • Issue Resolution: Apply critical thinking to address payment discrepancies, coordinating with sites, CSM staff, and affiliate finance to resolve issues effectively.
  • Payment Reconciliation: Conduct final site payment reconciliations to ensure accuracy and compliance.
  • Risk Identification: Monitor risks and trends during contract mapping, invoice creation, payment processing, and reconciliation. Propose mitigation strategies to minimize errors across studies and regions.
  • Process Improvement: Identify best practices and recommend process enhancements to leadership for operational efficiency.
  • Compliance: Ensure adherence to AbbVie policies, procedures, and standard operating procedures (SOPs) across all activities.


Required Qualifications

  • Secondary education completed; tertiary commercial or scientific education preferred.
  • Experience in clinical studies, pharmaceuticals, or a related field, with an understanding of economic and financial data.
  • Proficiency in Microsoft Excel and general Microsoft Office applications.
  • Customer service expertise with strong written and verbal communication skills.
  • Written and verbal fluency in English; Spanish proficiency is highly desirable.
  • Excellent planning, organizational, and multitasking skills.
  • Ability to work effectively in both team environments and independently.


Preferred Qualifications

  • Background in budget management and payment processes.
  • Experience with SAP for purchasing and payments.
  • Familiarity with reconciliation processes and clinical contract management.


Key Stakeholders

  • Clinical Site Management (CSM)
  • Finance teams, including Affiliate Finance and US Site Payments Team
  • Purchasing, Outsourcing, and OUS Contract Management Groups
  • Clinical Development Organization (CDO)
  • Legal and Compliance teams (OEC)
  • BTS Information Research


Core Competencies

  • Strong attention to detail.
  • Exceptional problem-solving skills.
  • Professionalism in customer service interactions.
  • Ability to navigate complex processes and suggest improvements.

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