Network Operations Manager

2 weeks ago

Nashville, United States Thyme Care Full time
Job DescriptionJob Description

OUR MISSION

Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

YOUR ROLE

As a Network Operations Manager at Thyme Care, you will support the strategic operations of our fastest-growing vertical, Thyme Care Oncology Partners. You'll help power external story telling by leveraging our robust data platform to share actional insights with our practice partners. You'll help our team refine processes both internally and externally to help our teams scale to success in 2025. You will report to a Director of Network Operations developing and tracking Operations goals, executive stakeholder management, and reaching our company objectives.

Within your first three months, you will:

  • Get up to speed on Thyme Care, our executive team, our business, and our roadmap.
  • Build strong, trusting relationships with Operations leadership and cross-functional stakeholders.
  • Work closely with our Product, Operations Marketing, and patient-facing teams to fully understand team functions and collaborate on highlighting our impact to and stories of members we enroll and how we communicate them to providers.
  • Become familiar with our analytics platforms and EMR reporting used to inform our strategic imperatives and drive practice transformation
  • Learn the ins and outs of partnering oncology practice Thyme Care-related workflows, policies and procedures, escalation pathways, communications best practices, and documentation standards

After your first six months, you will:

  • Own select practice escalations, resolving issues internally by collaborating with other cross-functional teams
  • Can independently prepare practice-facing materials from templates and other resources
  • Can draft external communications to varying levels of stakeholders, with a clear and concise call to action
  • Begin to identify opportunities to streamline our practice operations, surface trends and potential solutions to improve key metrics with Thyme Care Oncology Partner practices
  • Be up to speed on our business, member engagements, payer partnerships, and provider relationships and serve as core cross-functional contributor internally
  • Drive multiple project timelines and be accountable to milestone dates
  • Be comfortable diving into our data to build market and network insights for our teams to learn from
  • Help build scalable processes for managing information about our network of providers


WHAT LEADS TO SUCCESS

Candidates who excel in this role often bring experience from positions such as:

  • Operations Coordinator/Manager: Experience managing internal documentation, team communications, and stakeholder coordination.
  • Client Success Specialist/Manager: Built presentations, handled client onboarding, and tailored messaging based on client needs.
  • Project Coordinator/Manager: Managed logistics for client-facing events, and ensured timelines, and stakeholder follow-ups.
  • Healthcare Consultant: Provided data-driven insights, familiar with healthcare workflows, and coordinated client implementations.
  • Data Analyst: Translated data into client-facing reports and narratives.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19. As such, Thyme Care employees are expected to be fully vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention, subject to conflicting laws and exemptions based on medical or religious objections.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role if filled within New York City, is $90,000-$115,000. The salary range could be lower or higher than this if the role is hired in another location or at another level. We also believe that your personal needs and preferences should be considered so we allow some choice between equity and cash.

We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

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