Software Development Engineer in Test VI

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don't need to create a new password when visiting sites that have the ID.me button. ID.me's digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company's "No Identity Left Behind" initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte's 2023 Technology Fast 500, Washington Business Journal's Fastest Growing Companies, Entrepreneur Magazine's 100 Brilliant Companies and Wall Street Journal's Startup of the Year finalist. In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me's most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Role Overview: As a Software Development Engineer in Test (SDET VI), you will be the technical leader driving the architectural vision and the technical roadmap for quality and performance at scale for ID.me. You will lead initiatives to solve complex automation, scalability, and reliability challenges for critical systems. This role demands a high level of technical expertise, strategic thinking, and leadership in driving both the automation strategy and the overall quality of our platform, which supports millions of users. You will work cross-functionally with engineering, product, and operations to deliver high-quality, resilient systems.

You will play a critical role in building systems and testing infrastructure to cover complex, hard-to-test areas, ensuring comprehensive coverage across challenging domains. This is a position that requires collaboration across teams to create solutions for resilience, reliability, and quality at scale.

Location: Mountain View, CA (Onsite)

Department: Quality Engineering

Key Responsibilities:

• Architect and implement expansive functional automation frameworks to ensure comprehensive, reliable coverage across ID.me's core services. Address critical gaps and elevate automation standards across teams.
• Develop and refine E2E testing strategies using production stack sampling to map real-world usage patterns against test coverage, ensuring high-impact production paths are consistently validated.
• Drive initiatives for error sensitivity, automated rollbacks, and zero-downtime failure detection by implementing assertions throughout the codebase, aligning with high reliability goals.
• Design and build robust systems and testing infrastructure specifically to address and fill gaps in testing for complex and hard-to-test areas, ensuring thorough coverage in integration-heavy or externally dependent components.
• Act as a testing strategist and consultant for development teams, guiding on best practices for testable code structure, early operational insights, and incorporating quality checks in the development cycle.
• Lead efforts to organize and streamline the codebase, reducing complexity for testing and enabling efficient test coverage, particularly in services with extensive integrations.
• Define and monitor critical reliability metrics (e.g., Time to Detect, Time to Remediate, and Time to Fix), aiming for instantaneous error detection and seamless automatic recovery in high-stakes scenarios.

Minimum Qualifications:

• 12+ years in test automation, quality engineering, and reliability engineering with a strong background in functional automation and integration testing for large-scale applications.
• Strong experience mentoring engineers and working closely with developers to instill testing best practices and error-sensitive coding approaches.
• Extensive experience building resilient automation frameworks, incorporating SRE practices into testing, and leveraging monitoring to enhance system reliability.
• Advanced skills in Python, Ruby, Go, Java, or similar languages, with a focus on building maintainable, scalable testing tools.
• Proven expertise in stack sampling, E2E testing, and deriving test coverage based on production usage data.
• Mastery of CI/CD integration for automated testing, cloud platforms (AWS, GCP), and containerization (Kubernetes, Docker).
• Expertise in implementing assertions and error-detection mechanisms throughout codebases to achieve high reliability and self-correcting systems.

Preferred Qualifications:

• Knowledge in chaos engineering, performance tuning, and load testing to build resilient services.
• Experience in security-sensitive or identity verification environments, ensuring strict compliance and data protection standards.
• Experience working with both statically typed and dynamically typed languages.
• Experience with Hashicorp Nomad/Vault/Consul/Terraform
• A passion for automated testing as a lever to increase quality and predictability for the entire ecosystem

The annual base salary listed does include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.