IT Systems Administrator III

6 days ago

Collinsville, United States TOUCHETTE Full time
Job DescriptionJob DescriptionJob Summary:

The Systems Administrator III sets up, configures, and supports our enterprise systems and ensures that plans, controls, processes, standards, policies, and procedures are documented and aligned with Touchette Regional Hospital and SIHF Healthcare IS standards. They are also responsible for mentoring junior staff, by displaying and demonstrating high standards, work ethic and by providing guidance, assistance and training when required. They provide their expert opinion to leadership when required and assists leadership in assessment, planning or evaluation of tasks or projects assigned to themselves or junior staff. Handles advanced systems & systems security support issues. Performs as a critical member of a cohesive, information systems team; while also maintaining the stability, security, availability, performance, and support of the organization’s enterprise systems.

This includes creating and maintaining a variety of hospital information systems, applications, storage, email, and database systems. This position provides support for systems and applications including, but not limited to AWS, Microsoft 365, Microsoft Servers, and Workstations, Linux, Citrix, Meditech, Athena, Exchange, Active Directory, VMWare, Veeam, SCCM, PDQ Deploy, DUO, CyberArk, LogRhythm, Netwrix and MS SQL server, etc. This individual participates in technical research and planning to enable the business to operate effectively and securely. The position is responsible for providing after hour, holiday, and weekend support as required and all other duties as assigned.

Essential Functions and Responsibilities:

  • Gather and analyze user needs and requirements in accordance with IT processes.
  • Develop, provide, and maintain necessary documentation for all systems applications and server systems.
  • Manage systems monitoring applications using related monitoring tools; proactively address anomalies.
  • Assist with systems infrastructure, systems security, and systems maintenance in a multi-hospital & multi-healthcare clinic environment.
  • Participates in IT department, team, user group and technology governance meetings.
  • Maintains appropriate system documentation in ticketing and/or project tracking systems in accordance with department standards.
  • Determine and implement best-practice solutions for common and unique infrastructure or server systems issues without direct supervision.
  • Conduct research on network products, services, protocols, and standards in support of systems and software procurement and development efforts.
  • Installs and maintains operating systems and security patching.
  • Uses strong technical background, including expert knowledge of systems administration tools and best practices to support the organization's IT functions and needs.
  • Diagnoses and repairs server, workstation, application, database, and storage failures
  • Responsible for applying monitoring, endpoint security and capacity planning of organizational information systems, applications or services where appropriate.
  • Manages backup and restore processes and maintains general health of backup environment.
  • Creates, configures, maintains, and monitors servers, workstations, applications, and other enterprise systems whether virtual or physical.
  • Resolves outages, escalations and completes projects in a timely fashion.
  • Provides after hour, weekend, and holiday technical support as assigned.
  • Makes themselves available after hours for escalations and support as needed.
  • Makes technical recommendations to leadership as required as part of the enterprise planning and budgeting process.
  • Creates project plans and maintains budgeting processes in support of the IS department leadership.
  • Maintains data center environment and monitoring equipment.
  • Documents new or undocumented information systems policies, procedures, controls, plans, processes, and standards.
  • Provides in person or on-line training and creates presentations on policies, procedures, controls, plans, processes, and standards when required.
  • Works professionally and collaboratively with management, staff, and peers to meet organizational objectives.
  • Works collaboratively to resolve service interruptions and identify hardware, application, or service enhancements.
  • Maintains high work ethic and standards.

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