Commercial Outside Service

3 weeks ago


Jonesboro, United States Purcell Tire & Rubber Company Full time
Job DescriptionJob DescriptionDescription:

MISSION

To address the tire needs of customers in a safe, approved manner using the proper tools and proper techniques on customer property and roadside assistance calls.

ESSENTIAL DUTIES

  • Perform roadside tire service on commercial vehicles (both scheduled hours and after hours on-call)
  • Perform tire service on customer sites
  • Identify and inflate tires correctly for the size and ply
  • Place wheels on balancing machines to determine counterweights required to balance wheels
  • Dismount wheels from trucks/equipment using lug wrenches and other hand and power tools
  • Mount wheels onto trucks/equipment
  • Replace valve stems and remove puncturing objects
  • Repair tires that have been punctured
  • Maintain service vehicle – daily inspections, oil changes, etc.
  • Keep truck fully stocked with tire accessories
  • Maintain positive and professional relationships with customers
  • Maintain tools and related tire accessories
  • Maintain a clean shop and truck to reflect the proper corporate image to the public
  • Protect company assets
  • Embrace Purcell’s culture of safety and perform all jobs in a safe manner
  • Regular attendance in accordance with assigned schedule
  • Ability to perform physical requirements as listed in job description
  • Other essential and non-essential duties, as assigned by management


Requirements:

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

  • Minimum Education: High School
  • Minimum Job-Specific Experience: 3-5 years
  • Management Experience: N/A
  • Driver’s License Required: Yes
  • Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training, DOT medical clearance, MSHA training (where applicable)

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)

Job-Specific KSA’s:

  • Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
  • Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance.

Communication KSA’s:

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.



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