Housing Case Manager

1 week ago

Boston, United States Bridge Over Troubled Water Full time
Job DescriptionJob Description

As a Rapid Rehousing Case Manager, you will work in the Rapid Rehousing Program, a program that offers permanent housing and support to homeless youth and young adults, ages 18 to 24, many of whom have never had stable housing and support before. You will provide support services to residents in the program, helping them further gain stability and permanent housing, while also connecting them to other community services, career, and education opportunities. Through your assessment of housing barriers, you will determine service needs and work to develop individualized plans with youth entering the program. Your work with residents will include providing emotional support, budgeting and life skills training, job search and job readiness advice, and a range of other services to help participants integrate into their community.

ESSENTIAL JOB FUNCTIONS

  • Conduct housing needs assessments of Bridge residents to connect them to appropriate services.
  • Assess housing barriers to determine service needs and develop Individualized Service Plans (ISP) to guide participants toward long-term permanent housing and self-sufficiency.
  • Provide case management support and plans to assist a caseload of 30 participants in achieving strengths-based and solution-focused goals.
  • Enable program participants to identify various life skills and develop an effective referral and service network in the residents’ communities to ensure on-going success in achieving goals and to ensure that they are housed properly.
  • Maintain individual client files, including monthly logs and outcome reports, to document all aspects of case management, assessments, and achievements for participants.
  • Assist youth with locating substance abuse, mental health, and other healthcare providers in the community, as based on continuing needs assessment.
  • Collect and report program data, including but not limited to, data required for Bridge’s case management system, Homeless Management Information System, and funders’ required data.
  • Maintain program records and prepare monthly program updates.
  • Ensure that all activities, services, and programs through Bridge are conducted in a sensitive way that shows respect for the cultural and ethnic diversity for all Bridge clients.
  • Participate in weekly and quarterly program and staff meetings.
  • Other duties as assigned.

QUALIFICATIONS

  • Experience working with housing programs.
  • Knowledge and understanding of “Housing First” philosophy and strategies.
  • Knowledge and experience with data collection and management systems.
  • Knowledge of social service, housing support, and basic benefit systems.
  • Capacity to engage youth and provide support, including advocacy, reducing isolation, problem-solving, listening, and identification of resources.
  • Due to the nature of the housing case manager’s work, a flexible schedule and ability/willingness to work outside of regular business hours is essential.

EDUCATION AND EXPERIENCE

  • 2-4 years of experience working with vulnerable youth ages 18 – 24.
  • Bachelor's degree is preferable but not required.
  • Valid driver’s license required and Continuous clean driver’s record.

PHYSICAL REQUIREMENTS 

  • Prolonged periods of sitting at a desk and working on a computer.  
  • Must be able to lift to fifteen pounds occasionally.  
  • Will need to move between buildings. Around the corner to the main building and back to the admin office. Occasionally will visit the locations in Brighton.

COMPENSATION

The hourly rate for this role is set at $26.00 an hour

BENEFITS

Bridge Over Troubled Waters offers a competitive benefits package that includes:

  • Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holiday
  • Health, dental, and vision insurance
  • 401(K) with 3% matching of contributions after one year of employment
  • Employer sponsored flexible spending accounts, commuter pre-tax benefits, employer paid short-term disability, long term disability and life insurance

Bridge Over Troubled Waters, Inc.is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, gender identity, national origin, genetic information, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.

At Bridge Over Troubled Waters, we strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodations to job applicants who may require one to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at recruiter@bridgeotw.org and we will work with you to meet your accessibility needs.

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