Visitor Experience Event Manager

1 week ago

Bardstown, United States Heaven Hill Brands Full time
Job DescriptionJob Description

This role is fully onsite and based in Bardstown, Kentucky at the Heaven Hill Bourbon Experience.

What the Role Is

The Visitor Experience Event Manager will be responsible for developing, organizing, and executing all aspects of special events including generating excitement, brand awareness, and increasing sales by hosting special events in Kentucky. The Event Manager will be responsible for directly supervising and coordinating the work activities of Heaven Hill Bourbon Experience employees during event preparation and implementation. This position will directly plan, promote, and execute events at Heaven Hill Bourbon Experience and Heaven Hill Springs Distillery. The Visitor Experience Event Manager will also lend supervisory support to the Event Coordinator at Evan Williams Bourbon Experience.

This individual must be energized by big ideas, in order to create unique and memorable events where guests are able to connect with our brands.

How You Will Spend Your Time?

  • Organize and execute the set-up of events in all areas of the Heaven Hill Bourbon Experience, and Heaven Hill Springs Distillery
  • Oversee the operations of all special event bars, including but not limited to:
    1. Communicating supply orders and reporting inventory to Customer Success Manager
    2. Properly staffing for event needs
    3. Enforcing Food and Alcohol Safety standards
    4. Ensuring proper cash-handling and point-of-sale procedures
    5. Supervise necessary setup and breakdown of bar/s for each event
    6. Execute specific drink selections chosen by Event Client
    7. Accommodate any day-of changes or upgrades for Event Clients
    8. Maintain all glassware, bar tools, and stock of needed supplies
    9. Control Alcohol Inventory
    10. Stock all fresh fruit, garnishes, mixers, and other perishable supplies
    11. Stock needed cleaning products
    12. Train new bartenders
  • Write contracts for events per the needs and requirements of the client, and within our company guidelines, maintaining detailed and accurate notes during this process to ensure the team can perform the event as desired, delivering a positive visitor experience
  • Meet regularly with management team to review upcoming events, communicate department needs, and review past events
  • Accurate reporting of onsite Event ROIs to the General Manager
  • Liaise with in-house restaurant and outside catering companies prior to and during events
  • Ensure kitchens and holding areas are maintained in expected conditions prior to events
  • Be available as client liaison during events
  • Collect and file payments for events and tours
  • Schedule and host site visits for potential and returning clients
  • Schedule and coordinate all events through shared staff calendars; Keep managers updated of event schedule to coordinate operations and activities within or between departments
  • Provide directions and other pertinent information to visitors
  • Monitor visitors’ activities to ensure compliance with establishment or tour regulations and safety practices
  • Supervise all procedures for Bourbon Educators, Retail, and Barkeepers before, during and after events
  • Effectively cross-train across multiple functions, including but not limited to, Bourbon Educator, Retail, Ticketing, Barkeep, Event Bartender
  • Provide supervisory guidance to Evan Williams Bourbon Experience Event Coordinator
  • Assist with evening events when required
  • All other duties as assigned

Who You Are…

  • Bachelor’s Degree in Hospitality, Tourism, Business or related field, or may substitute for equivalent work experience
  • Minimum 3 years of event planning/management experience, preferably in a tourism/hospitality setting
  • Knowledge of principles and processes for providing customer service.
  • Excellent oral communication skills with the ability to talk to others to convey information effectively
  • Excellent decision-making skills, intuitive and proactive, with the ability to influence others
  • Creative thinker
  • Friendly, knowledgeable and represent guests professionally
  • Knowledge of technology including use of barcode scanners, computerized cash registers, credit card readers, and point of sale software
  • Basic knowledge of Microsoft Office software including Excel and Outlook
  • Ability to work in a team and be a self-starter
  • Ability to work evenings and weekends

Valued but not Required Skills and Experience:

  • Previous experience in distilled spirits industry
  • Familiarity with bourbon knowledge and language


Physical Requirements

While performing duties of job, employee is required to stand and/or walk for at least 8 hours/day; climb steps; use hands and fingers to handle, or feel objects, and use of computer; reach with hands and arms; Employee must occasionally lift and/or move up to 50 pounds


Benefits

  • Paid Vacation
  • 11 Paid Holidays
  • Health, Dental & Vision eligibility from day one
  • FSA/HSA
  • 401K match
  • EAP
  • Maternity/Paternity Leave

Heaven Hill and its affiliates are committed to fostering a diverse workforce as an Equal Employment Opportunity company. We invite applications from candidates of all backgrounds, without regard to race, religion, color, sex, sexual orientation, natural origin, gender identity or expression, age, disability, veteran status or any other legally protected characteristic.

  • General Manager

    1 month ago

    Bardstown, United States Schulte Full time

    Schulte Hospitality Group is seeking a dynamic, service-oriented General Manager to join our team at The Trail Hotel. Debuting in early 2025 as a Hotel for Bourbon lovers! This position is responsible for the strategic oversight of operations for the property including sales and marketing, finance, human resources, engineering, property management, and all...

  • General Manager

    2 months ago

    Bardstown, United States Schulte Hospitality Group Full time

    Schulte Hospitality Group is seeking a dynamic, service-oriented General Manager to join our team at The Trail Hotel. Debuting in early 2025 as a Hotel for Bourbon lovers! This position is responsible for the strategic oversight of operations for the property including sales and marketing, finance, human resources, engineering, property management, and all...

  • General Manager

    3 weeks ago

    Bardstown, United States Schulte Hospitality Group Full time

    Schulte Hospitality Group is seeking a dynamic, service-oriented General Manager to join our team at The Trail Hotel. Debuting in early 2025 as a Hotel for Bourbon lovers! This position is responsible for the strategic oversight of operations for the property including sales and marketing, finance, human resources, engineering, property management, and all...

  • Human Resources Generalist

    2 months ago

    Bardstown, United States AUTOKINITON Full time

    AUTOKINITON is a leading North American supplier of chassis and Body-in-White structural automotive components and assemblies. Our 100% vertical integration capabilities allow us to offer our customers end-to-end engineering, manufacturing, and in-house logistics. At AUTOKINITON, we are building a better foundation for every vehicle on the...

  • Phlebotomist OBGYN

    2 months ago

    Bardstown, United States Baptist Health Full time

    Job Description:BHMG OBGYNBardstownNavigates the electronic medical records system to determine and enter physician orders, enter laboratory results and complete a patient appointment. Draws blood by skin puncture or venipuncture depending upon the test requested by the physician. Labels tubes properly and delivers tubes according to laboratory policy....

  • Phlebotomist OBGYN

    7 months ago

    Bardstown, United States Baptist Health System KY & IN Full time

    Description :BHMG OBGYNBardstown Navigates the electronic medical records system to determine and enter physician orders, enter laboratory results and complete a patient appointment. Draws blood by skin puncture or venipuncture depending upon the test requested by the physician. Labels tubes properly and delivers tubes according to laboratory policy....

  • Assistant Manager

    3 weeks ago

    Bardstown, United States Sonic Drive In Full time

    Description: Sonic Is America's Drive-in: We create a cool Oasis for employees and guests alike in what is sometimes a boring work day! Being an Assistant Manager at a SONIC Drive-In restaurant is a very important and respected leadership position. You'll assist the drive-in restaurant's General Manager in managing drive-in operations. You will also be...

  • Support Specialist III-LPN

    1 month ago

    Bardstown, Kentucky, United States CenterWell Primary Care Full time

    About the RoleThe Business Support Coordinator 2 plays a vital role in providing timely and effective clerical support to our office, business unit, department, or other organization group. This position follows established procedures and guidelines to perform varied activities and moderately complex administrative/operational/customer support assignments....

  • Phlebotomist OBGYN

    2 months ago

    Bardstown, United States Baptist Health Full time

    Job Description: BHMG OBGYN Bardstown Navigates the electronic medical records system to determine and enter physician orders, enter laboratory results and complete a patient appointment. Draws blood by skin puncture or venipuncture depending upon the test requested by the physician. Labels tubes properly and delivers tubes according to laboratory policy....

  • Assistant Manager

    4 weeks ago

    Bardstown, United States Zaxby's Full time

    Hungry For A Great Career? To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend some time with friends and experience great food. To our team members, Zaxby's is a family. Looking for a great career?! We are looking to hire hard-working, outgoing, energetic restaurant management personnel who can excel at the tasks in the...

  • Business Support Coordinator III-LPN

    1 month ago

    Bardstown, Kentucky, United States CenterWell Full time

    About the RoleBecome a part of our caring community and help us put health firstThe Business Support Coordinator 2 follows established procedures and guidelines to provide timely and effective clerical support to an office, business unit, department, or other organization group. The Business Support Coordinator 2 performs varied activities and moderately...

  • Engineering Projects Manager

    1 week ago

    Bardstown, United States Heaven Hill Brands Full time

    Job DescriptionJob DescriptionThis role is office/hybrid, based out of our Bardstown, Kentucky Bottling Plant. What the Role Is The Engineering Project Manager will provide leadership, project management, and engineering support to distilling operations, bottling operations, and the expansion of Heaven Hill facilities, with specific expertise in...

  • Part-Time Accountant at Kentucky State Parks

    1 day ago

    Bardstown, Kentucky, United States Kentucky Personnel Cabinet Full time

    Job Overview:We are seeking a highly motivated and detail-oriented individual to join our team as a Part-Time Accountant at My Old Kentucky Home State Park. This is an excellent opportunity to begin your career with the Kentucky Personnel Cabinet while working in a beautiful park setting.Compensation Package:The successful candidate will be offered a...

  • Assistant Restaurant Manager

    7 days ago

    Bardstown, United States KFC Full time

    When you join the KFC Brand, you join our Family! Our KFC Family takes pride in our high quality standards, southern-inspired hospitality and serving guests our world-famous chicken! We have a passion for people - not only our guests - we value our employees and understand how you make a difference in our restaurants! Working at KFC is more than a job! We...

  • Construction Project Manager

    1 month ago

    Bardstown, United States Prolink Resources Full time

    Job DescriptionJob DescriptionProject Manager is responsible for the successful execution of a construction project from start to finish. Their duties include: Safety: Promoting and monitoring health and safety standards on the work site Negotiating: Negotiating with vendors, suppliers, and subcontractors Procuring: Sourcing the necessary staff,...

  • General Manager

    4 weeks ago

    Bardstown, United States KFC Full time

    Join our KFC Family as a General Manager and take pride in leading our team to deliver high quality standards, exceptional hospitality, and our world-famous chicken to our guests! We value our employees and provide training programs and opportunities for growth. As the General Manager, you will lead the restaurant team to achieve success metrics, deliver...

  • Restaurant General Manager

    4 weeks ago

    Bardstown, United States KFC Full time

    When you join KFC, you join our Family! Our KFC Family takes pride in our high quality standards, southern-inspired hospitality and serving guests our world-famous chicken! We have a passion for people - not only our guests - we value our employees and understand how you make a difference in our restaurants! Working at KFC is more than a job! We are an...

  • Environmental Svcs Tech

    4 weeks ago

    Bardstown, United States Chi Full time

    Overview Welcome to Flaget Memorial Hospital, a 52-bed facility located in Bardstown, Kentucky. Founded in 1951 by the Sisters of Charity of Nazareth, Flaget Memorial Hospital is recognized as a 2023 Best Place to Work in Kentucky . Whether you are an experienced healthcare professional or working toward that, we invite you to experience Hello...

  • Manufacturing Assistant Manager

    2 months ago

    Bardstown, United States Toyota Boshoku America Full time

    This is a 2nd shift positionI. General Summary: Supervise Manufacturing department group leaders, team leaders, and team members for assigned area(s)/shift (e.g., assembly, filter, injection molding, powertrain, stamping, urethane, welding, etc.) to ensure safety, quality, positive work environment, customer requirements, and manufacturing needs are met...

  • Director of Food And Beverage

    2 months ago

    Bardstown, United States Schulte Hospitality Group Full time

    Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Food & Beverage to join our team at The Trail Hotel ! The Director of Food and Beverage is responsible for the overall management and performance of the hotel's food and beverage operations. This includes overseeing all restaurants/bar banquets, and catering events. The Director of...