Logistics Coordinator

3 weeks ago


Ridgeville, United States RemX Full time
Job DescriptionJob Description

Job Title: Logistics Coordinator

Type: Contract to Hire
Pay: Up to $21 per hour
Hours: Monday-Friday 9 AM - 6 PM

Responsibilities of the Logistics Coordinator:

  • Serve as the primary point of contact for customers via phone, email, or in-person interactions, handling orders and inquiries for assigned accounts.
  • Occasionally engage in face-to-face customer interactions to strengthen relationships and address concerns.
  • Collaborate within a team to achieve operational goals, while also being capable of independently managing responsibilities.
  • Complete order forms, determine service fees, process account changes, and ensure accurate execution of orders.
  • Handle billing inquiries and resolve service complaints, escalating unresolved issues to the Customer Service Manager when necessary.
  • Cross-train on multiple accounts to provide backup support for other team members.
  • Maintain open communication with the Customer Service Manager on all account-related matters.
  • Perform additional duties as assigned to support operational needs.

Qualifications:

  • One-year certificate from a college or technical school, or equivalent work experience in a customer service or logistics-related field.
  • Bi-lingual (Spanish) is a plus.
  • Must be proficient in MS Excel and Outlook
  • Ability to thrive in a fast-paced, dynamic environment.
  • Must pass a drug and background screening.
  • Stable work history with demonstrated reliability and commitment.

 


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