Senior Operations Analyst
2 weeks ago
Why Great Gray?
At Great Gray Trust Company, we strive to set the bar for the retirement services industry. Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options, innovative technology, and dedicated client service. We focus on making choices clearer, transitions smoother, and the client experience more delightful. Complacency isn't in our vocabulary. Every day, we look for opportunities to better serve our clients, be an excellent business partner, and earn the trust of those who rely on us.
Company Background
Great Gray Trust Company is the leading independent provider of trustee and administrative services to Collective Investment Trusts (“CITs”), with over $175 billion in CIT assets, across more than 700 funds. We proudly work with 75 subadvisors, including leading firms such as Alliance Bernstein, American Funds, BlackRock, Franklin Templeton, MetLife, Neuberger Berman, PGIM, PIMCO and Raymond James.
CITs are more than just an investment vehicle. They represent a forward-thinking approach to retirement planning. These tax-exempt, pooled investment vehicles are offered to employer-sponsored retirement plans, like 401Ks. CITs are comparable to mutual funds, but, because they are tailored for the institutional retirement market, they can offer distinct advantages, including efficient administration and cost-effectiveness. CITs have a history dating back over 90 years; but they have gained favor over the past decade, driven by innovations, and Great Gray has been at the forefront.
Great Gray has consistently delivered year-over-year growth at an above market rate and is investing in the continued development of its core CIT business as well as complementary administrative services and technology solutions for the retirement market.
Madison Dearborn Partners (“MDP”) purchased Great Gray from Wilmington Trust in April 2023. As a result, Great Gray is an independent company owned by funds affiliated with MDP.
Investor Background
MDP is a leading private equity investment firm based in Chicago. Since MDP's formation in 1992, the firm has raised aggregate capital of over $28 billion and has completed over 150 platform investments. MDP invests across five dedicated industry verticals, including basic industries; business and government software and services; financial and transaction services; health care; and telecom, media, and technology services.
The Role
The Operational Fund Governance team oversees the lifecycle of Great Gray collective fund portfolios. The responsibilities include oversight of the operational activities related to fund setup, maintenance, and closure, as well as fund events and ongoing administrative reviews to ensure funds are operating in accordance with their governing documents.
Responsibilities
- Responsible for the administration of daily activities associated with the oversight of Great Gray collective investment funds which may include review and approval of operational activities performed by other team members. Acts as a subject matter expert for area of responsibility
- Responsible for the operational activities associated with new fund launches, mergers, liquidations, fund terminations and other product initiatives
- Review and interpret data to identify trends, issues and resolve inquiries
- Identify, create, run, review and present reports for area of responsibility to carry out operational oversight and/or handle inquiries
- Communicate with internal teams, service providers, sub-advisors and other external parties to resolve open issues and questions, resolve production issues or handle general support inquiries
- Identity areas for process improvement and develop new processes and procedures to enhance operations
- All Great Gray employees are responsible for the identification, assessment and control of risks and risk events. Employees will maintain an understanding of applicable policies, procedures, risk appetites and tolerance relevant to their function and operational unit, and are expected to consider current and potential risks when making or informing business decisions. Employees are responsible for the accurate and timely escalation and recording of incidents associated to relevant risks.
- Other duties as assigned
Qualifications & Experience
- Bachelor's degree in accounting, finance, or business and 4-5 years’ experience in the financial services industry, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or relevant work experience
- Detail oriented
- Ability to meet strict deadlines
- Effective communication both written and verbal
- Work well in team environment
- Ability to work independently
- Reliable
- Intermediate computer skills including familiarity with Microsoft products
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Comfortable navigating ambiguity.
- Entrepreneurial mindset to bring best practice ideas to the team.
- Exhibits our Great Gray attributes: Results-Driven, Innovative, Resilient, and Decisive
Location
The preference is to have this position based in one our Wilmington, DE office. For in office designated staff, Great Gray currently supports a hybrid work model with 4 days onsite and 1 day remote.
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