ASSISTANT TASTING ROOM MANAGER

2 days ago

Temecula, United States Ponte Winery Full time
Job DescriptionJob Description

About our Company:

Ponte Family Estate Winery opened in 2003 and is a California based company operating in the heart of the Temecula Wine Country. We have been farming our vineyards since 1984 and are a real working winery, growing and producing over 20 estate grown varietals within certified sustainable facilities.

We are located right next to our Four Diamond, 90 room, boutique hotel Ponte Vineyard Inn, and are surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country.

We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment.

Summary:

Under the supervision of the Tasting Room Manager, the Assistant Tasting Room Manager is responsible for going above and beyond to surpass guests’ expectations and deliver a top-notch Tasting Room experience. By maintaining optimal labor and wine costs, the Assistant Manager will lead a team of servers, cashiers, and bar backs, to maximize wine sales, wine club memberships, and merchandise. In addition, the Assistant Tasting Room Manager assumes the responsibility of developing, training, and upholding the department SOPS, to elevate the guest experience.


Compensation: $60,000.00 - $65,000.00 DOE

Schedule:

  • Wednesday - Sunday, at minimum based on business needs
  • Weekends, Evenings, Holidays

Benefits:

  • Medical, Vision, Dental Options
  • 401K Matching
  • 2 Paid Holidays (Thanksgiving + Christmas) + 2 Floating Holidays
  • Sick + Vacation

You Will Be a Good Fit if You Have the Following:

  • Bachelor’s Degree or two years of food and beverage, customer service, or retail management experience; or a combination of education and experience.
  • Proven experience in a sales environment, including operational budgeting, inventory, supplies, and cost management.
  • Proven experience of setting and achieving sales goals.
  • Experience in Vin65, TOCK, MICROS, POS system setup, data, entry, reporting.
  • Experience in Outlook, Excel, Word, POS, and Inventory Control System.
  • Ability to make quick and sound decisions.
  • Strong business communication skills.
  • Ability to obtain and maintain County of Riverside Food Handlers Card.
  • Ability to obtain and maintain Alcohol and Beverage Control RBS Certification.
  • Must be able to lift at least 45 pounds (case of wine).
  • Stand for long periods of time in inclement weather.
  • Must be 21 years or older.

Duties and Responsibilities:

ADMINISTRATIVE & MANAGERIAL:

  • Manage two wine tasting locations: The Tasting Room & The Reserve Room/Deck.
  • Execute all opening and closing procedures, in accordance with company procedures.
  • Assist the Tasting Room Manager with payroll reports, sales rankings, and commission calculations.
  • Control cash and other receipts by adhering to proper cash handling and reconciliation procedures in accordance to company guidelines.
  • Audit Tasting Room transactions for accuracy.
  • Oversee all tour programs including scheduling, pricing, and procedure.
  • Manage the ‘Re-cork’ recycling program.
  • Achieve objectives in sales, service, quality, cleanliness, and appearance of facility as set by the Tasting Room Manager.
  • Monitor the Tasting Room inventory of goods and supplies, including bags, glasses, and small wares, and order within the department budget.
  • Work with Tasting Room Manager to create promotions and incentives to maximize sales and profits.
  • Research Credit Card disputes, and guest inquiries regarding purchases.
  • Plan, and execute Tasting Room events and shopping nights for Wine Club Members and their guests that will exceed guest expectations.
  • Data mine for VIPs to identify the top 20% and host exclusive invite-only nights for these special guests.

COMMUNICATIONS:

  • Regulate and organize Tasting Room tours, limo groups, large parties, and communicate scheduled visits with associates.
  • Coordinate with the Facilities department to maintain a clean, presentable, guest and associate-friendly environment.

DEPARTMENT STAFFING, TRAINING, AND MANAGING:

  • Manage the day-to-day operations and staff performance of approximately 35 associates including Servers, Cashiers, Bar Backs, Tour Guides, Limo Attendants, and Merchandising Assistants.
  • Interview, train, schedule, and coach associates. Manage performance of all associates including attendance, meal periods, performance, and standards.
  • Coordinate with HR regarding staff performance, discipline, and terminations.
  • Fill in or assist staff where needed to ensure efficient operations.
  • Council associates on how address over-consumption of guests and how to proceed (cut-off).
  • Adhere to the WISE Academy training and constantly review with associates.

STANDARDS AND POLICIES:

  • Fully understand and comply with all federal, state, and county regulations that pertain to alcohol consumption safety and labor requirements of the Tasting Room.
  • Understand and be able to execute Tasting Room emergency response procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency.
  • Understand and adhere to the Ponte values and service standards.
  • Understand and adhere to environmental standards set by the winery.
  • Continue to find ways to elevate the guest experience and keep Ponte Winery the best in the valley.
  • Any other duties as assigned, by your Manager.

Company Standards:

  • Understand the Ponte Values, and Service Standards.
  • Ensure the safety of guests and associates.
  • Follow the environmental standards set by the Company
  • Treat all associates and guests in a respectful manner.
  • Exhibit integrity (honesty and truthfulness).
  • Perform any other duties as required by your Manager.


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