Care Coach- Bilingual

5 days ago

New York, United States Ontrak, Inc Full time
Job DescriptionJob Description

Looking Bilingual Spanish, Tagalog, Russian, Mandarin RN, LPN, Certified Health Coach with Mental Health/Behavior Health Experience

The Care Coach is an integral member of a collaborative care team with a passion for mental and behavioral health, focused on engagement in health and wellness coaching to improve the health and quality of life for members of the Ontrak WholeHealth+ program. Care Coaches help members work on tailored health and wellness goals by uncovering their personal strengths, motivations, and skills. Coaches engage regularly with their members to support them in writing attainable (SMART) goals, provide resources, and support the development of self-efficacy to make lasting behavioral changes. Care Coaches receive training to build on the core concepts of health and wellness coaching to successfully administer clinical and functional assessments of client progress, employ targeted intervention and education, and support provider directed care plans pertaining to clients identified issue(s).

  • Engage and maintain members in active participation in the Ontrak program as well as to coordinate member care.
  • Utilizes motivational interviewing, empathy, and skill-building techniques in their communication with members.
  • Usage of Ontrak program materials and the Ontrak WholeHealth+ electronic documentation platform.
  • Provide exemplary customer service to and member-centric focus for all members.
  • Communicates with providers in complete compliance with confidentiality standards and in support of a collaborative care team relationship
  • Works jointly with the Member Outreach & Engagement and Clinical Operations staff to support member enrollment, referral, and engagement with the Ontrak WholeHealth+ program.
  • Engages in collaborative care team forums to improve quality of care and develop plans for the highest need members
  • Supports enhancement of the program by providing feedback to the development and operations teams and performing ad hoc testing as indicated.

Preferred: Associate’s or Bachelor’s degree in Nursing

Equivalent: in lieu of degree, equivalent education and/or two years of experience may be considered.

Required:

  • Extensive experience in a health care consumer-facing environment; experience performing assessments and implementing care plans; using motivational interviewing to help change behavior.
  • Extensive experience in a clinical setting working with Serious Mental Illness population.

Required: Bilingual in Spanish

Preferred: Background and/or interest in mental health and behavioral health. If you’re looking to make an exciting change in role scope, the following would be encouraged to apply: RN, LPN, LVN.

Certification Required: National Board Certified Health and Wellness Coach (NBC-HWC)*.

Health coaches who are eligible to sit for the NBC-HWC board exam and Health coaches enrolled in an approved training program for the NBC HWC exam are encouraged to apply.

  • Empathy: You embody humility and integrity by humanizing people in sensitive settings and demonstrating support. You listen actively and positively without invoking judgement or influence.
  • Self-driven: You thrive in autonomous environments where you hold yourself accountable with keen organization, schedule management and decision making.
  • Excellent Communicator: You demonstrate exceptionally effective, empathetic, and professional communication in your verbal, non-verbal and written communication. You choose forms of communication and adapt communication styles when working with teammates, members, and/or providers.
  • Salary range: $32-$45 an hour
  • Schedule 11-8 pm or 12-9 pm EST
Company DescriptionOur mission is to help improve the health and save the lives of as many people as possible.

We believe successful outcomes require a whole-person treatment philosophy built on trust, integrated behavioral/medical care, provider coordination, and member skill building.

We change lives. Ontrak Health helps those with untreated behavioral health conditions that cause or worsen chronic medical diseases. We support our members by changing behavior to improve their health and reduce their medical expense.Company DescriptionOur mission is to help improve the health and save the lives of as many people as possible.\r
\r
We believe successful outcomes require a whole-person treatment philosophy built on trust, integrated behavioral/medical care, provider coordination, and member skill building.\r
\r
We change lives. Ontrak Health helps those with untreated behavioral health conditions that cause or worsen chronic medical diseases. We support our members by changing behavior to improve their health and reduce their medical expense.

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