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Technology Operations Associate
1 month ago
Owl Labs is looking to fill a six month contract position within our Technology Operations team from January - June 2025. We are looking for an individual that is tech-savvy, collaborative, and eager to dive into the world of information technology.
We are open to co-ops/interns. Please note that candidates must be able to commit to 40 hours/week with 2 days/week in our Boston or Somerville office space between January - June 2025.
For the right hire and fit, there is willingness to explore full time employment at the end of the contract.
We offer free lunch on Tuesdays and Thursdays.
WHAT YOU'LL DO
- Collaborate with folks across the organization.
- Configure real world hybrid office hardware configurations.
- Became an expert on our in-room conferencing configurations.
- Skill up to working knowledge of maintaining and troubleshooting office networks.
- Assist with troubleshooting and resolving hardware and software issues.
- Collaborate with the IT team on various projects and technology rollouts.
- Participate in product demos and ensure the in-room hardware and software are performing optimally.
- Provide technical support to staff and assist with IT-related queries.
- Document processes and solutions for future reference.
- Lean into desired areas of interest and learn by doing: (e.g. project management, hardware support, data analytics, python programming, system administration, support enablement, automated workflows, etc.)
QUALIFICATIONS
- Bachelor's degree (or currently pursuing a degree in) Computer Science, Information Technology, or a related field.
- Basic understanding of tech troubleshooting.
- Problem-solving skills and attention to detail.
- Excellent communication skills and the ability to work in a team environment.
- Eagerness to learn and adapt in a fast-paced setting.
- Ability/willingness to crawl under desks, handle office equipment, and occasionally carry boxes or devices throughout the office.
Nice to have's:
- Experience or knowledge of Zoom platform and its services, Slack, Google Workspace, and Microsoft Office Suite.
WHAT WE OFFER
- Practical experience configuring and troubleshooting real world hybrid offices.
- Mentorship from experienced professionals.
- Competitive pay and a flexible work schedule.
- Free lunch 2 days per week.
- A collaborative and supportive work environment
- Opportunity to develop both technical and professional skills
This position is an on-site position requiring 2 days in office primarily at our Boston HQ (North Station). Some days may be spent in the Somerville (Union Square) office.
Owl Labs is an Equal Opportunity Employer committed to our values of embracing inclusivity and creating a culture where everyone feels respected and connected, no matter the location of their work environment. We invite applications from people of all walks of life and are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need accommodations due to a disability, please let us know.
Who We AreOwl Labs is a collaborative tech company, creating an equalized meeting and learning experience for all, wherever participants may be. Powering hybrid teams and remote work is in our DNA. Owl Labs has been a leader when it comes to celebrating and connecting hybrid teams and classrooms -- meaning both in-office and remote workers, in-room students and at-home learning. We're best known for the Meeting Owl product line, a smart 360 camera, mic, speaker all-in-one solution. Sitting in the center of the table, the Meeting Owl uses vision and voice recognition to shift the camera to focus on who's speaking, giving all participants a feeling as if they're in the same room. With the continued rise of hybrid teams and remote workers, our products allow for better collaboration and productivity no matter your location.
Our award-winning product, the Meeting Owl Pro, was named one of TIME magazine's 100 Best Inventions of 2020 and has been recognized by CES Innovation Awards 2020, Red Dot Design Awards 2020, SXSW Innovation Awards 2020. Our team was recognized as an Inc. Best Workplaces 2020 and 2021 and named on the esteemed Inc.'s Editor's List.
