Product Support Specialist
2 weeks ago
Product Customer Support Specialist
Location: Houston, TX 77038
Schedule: Monday to Friday, 8am - 5pm
Pay Rate: $23/hr. to $25 /hr., DOE
Full Time with Benefits
Successful candidate will be responsible for ensuring customers has a great experience when interacting with company’s products and the company. Position involves technical support of digital locks and similar hardware.
Please note this is a product support role for mechanical devices. This is not an IT position, or help desk or software support position.
Only those with mechanical troubleshooting and mechancial product customer support should apply.
Responsibilities:
- Achieve expert working knowledge of company's products. You will be the first stop point for troubleshooting and must know how to use company’s products. Client will train you on their product
- Troubleshoot reported problems and get a full understanding of what the customer is asking for and why.
- Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base.
- Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s).
- Identify process improvements and other product features to reduce the number of customer inquiries.
- Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels.
Requirements:
- Minimum of 2 years working in a Product Support or Customer Service role.
- Not afraid of taking an unhappy customer and turning them into a happy one.
- Strong analytical and critical thinking skills.
- Able to work independently or in a team.
- Strong organizational skills.
- Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups.
- Ability to learn new products, concepts, and eagerness to explore new technology.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Excellent communication skills, both written and verbal.
Company DescriptionToday’s job market is ultra-complex. Placing just the right people into just the right jobs doesn’t happen by chance. It’s a science. At PrideStaff, we’ve mastered the art of staffing to help our clients and candidates achieve their goals. Whether you’re a company looking for a true partner, or a job seeker looking to land a new position, PrideStaff experts eliminate guesswork and get results.Company DescriptionToday’s job market is ultra-complex. Placing just the right people into just the right jobs doesn’t happen by chance. It’s a science. At PrideStaff, we’ve mastered the art of staffing to help our clients and candidates achieve their goals. Whether you’re a company looking for a true partner, or a job seeker looking to land a new position, PrideStaff experts eliminate guesswork and get results.
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