Team Lead Supervisor

Job Title: Team Lead Supervisor

Department: Houseless Intervention Services

Reports to: Program Manager

Salary Grade/Level/Family/Range: $66,950 Step I FY 2024-25

Effective Date: 1-Sep-24

FLSA Classification: Exempt / Salaried

Job Summary: The Team Lead Supervisor will be responsible for overseeing the case managers and overnight shelter staff at their location, on their side of the week. It is also responsible for performing supervisions, scheduling, and assisting the Program Manager as needed. Duties and Responsibilities are used in revising or developing performance review objectives for employees.

Duties/Responsibilities:

• Participant
  • Process Intakes and Exits and provides updates to Program Manager.
  • Responsible Crisis response, reporting, critical incident reporting.
  • Provide a safe environment for participants.
  • Demonstrate and empower staff to take initiative and problem solve.
  • Provide support and assist staff in following policies and procedures.
  • Contribute to the selection of staff during the hiring process.
• Administration, Compliance & Facilities
  • Participates in supervisions of case managers, overnight shelter staff.
  • Assist in the oversight of services and programming in a manner that is consistent with the Sunstone Way, hereinafter referred to as The Company, values, policies, and procedures.
  • Responsible for chart audits and review of daily notes.
  • Responsible for report grievances and incident reports submitted by Program Director.
  • Joint of Homeless Services compliance and standards.
  • Provide leadership, support, and positive role modeling for shelter staff.
  • Facilitate staff and team meetings in the absence of the manager.
  • Assist in developing and implementing on-the-job training and guidance for new and current staff.
  • Participate in compliance, quality assurance and quality improvement activities as directed.
  • Maintain compliance of safety compliance as mandated by City of Portland.
  • Responsible for reviewing, correction and approval of timecards of direct reports by 10am the 1st and 16th of each month.
  • Responsible for ordering and inventory of facilities’ supplies.
  • Attend and participate in all outlined trainings as directed by the training and safety manager and site leadership.
  • Responsible for ensuring facility cleanliness and maintenance.
  • Translation in some cases (Spanish and English).
• Supervisory
  • Enforcement of Village Manual, and Standard Operating Procedures.
  • Checks in with staff on goals and job responsibilities.
  • Coordination of staffing and unit turnovers.
  • Identifying, coaching, and providing tools, resources, and information for staff.
  • Assign/delegate duties to overnight staff, case managers and staff accountability.
  • Responsible for the selection, interviewing, and hiring process of staff.
  • Accountable to attend ending community staff meetings and acts as a backup for Program Manager as needed.
  • Responsible for the management of Humanity and identifying staff coverage.

Supervisory Responsibilities:

Responsible for Case Managers, Shelter Staff, Overnight Shelter Staff, and On-Call Shelter Staff

Preferred Experience:

• 2 - 3 years’ experience as a Team Lead Supervisor or similar position.
• Client information databases, developing operating strategies, plans, or procedures.
• Direct administrative or support services.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing customers and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Preferred Education:

• Bachelor’s Degree in Social Work, Psychology, or another related field (Preferred).
• Other relevant certification or training.
• Lived experience.

Required Skills/Abilities:

• Understanding of Housing First and Harm Reduction models.
• Being open to change (positive or negative) and to considerable variety in the workplace.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Additional eligibility requirements:

• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Must be able to pass a background check upon offer.
• Must be able to work in a drug-free environment.
• Ability to maintain regular attendance and be punctual.

Work environment:

Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors

Physical Requirements:

Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing for extended periods of time

Travel required:

Occasional travel to and from other work sites up to 30% of the time.

Competencies:

• Accountability – Accountable for measurable, high-quality, timely, and cost effective results.
• Initiative – Takes prompt action to accomplish tasks and meet goals and objectives.
• Problem Solving / Decision Making – Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
• Quantity / Quality of Work – Pays close attention to detail. Strives to achieve accuracy and consistency in all tasks.
• Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring University policies and all regulatory requirements.
• Service Orientation – Applies effective interpersonal and problem-solving skills when responding to participants. Actively looking for ways to help people.
• Attention To Detail – Is thorough when performing work and conscientious about attending to detail.
• Computer Skills – Uses computers, software applications, databases, and automated systems to accomplish work.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Time Management – Managing one's own time and the time of others.
• Efficiency: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things.
• Systems Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Speaking – Talking to others to convey information effectively.
• Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Persuasion – Persuading others to change their minds or behavior.
• Negotiation – Bringing others together and trying to reconcile differences.
• Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Management of Personnel Resources – Motivating, developing, and directing people as they work, identifying the best people for the job.
• People management (for those with direct reports): Setting clear expectations, reviewing progress, providing feedback and guidance, holding people accountable.
• Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coordination – Adjusting actions in relation to others' actions.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Collegiality: Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.