Network & Systems Administrator - FT exempt-On Prem Position

Job DescriptionJob Description

Network & Systems Administrator (Information Systems)

MAIN FUNCTION:

The Network & Systems Administrator is responsible for planning, administering and evaluating the operation of the LAN (Local Area Network) and WAN (Wide Area Network) infrastructure, administration and support of organization’s servers, and the hospital telecommunication systems. At the direction of the IT Infrastructure Manager, oversees projects relating to network/computer hardware, monitors and maintains the production networks (LAN, WAN, Wireless), assists in the development of operations policies and procedures, insures network security, achieves high performance levels within the telecommunications systems and can perform all duties specified in the Desktop Hardware Specialist job description.

RESPONSIBLE TO: IT Infrastructure Manager

MUST HAVE REQUIREMENTS:

• Microsoft Certified Systems Administrator (MCSA) or higher or obtain within 1 year
• 3+ years experience in a multiple LAN/WAN environment as Network Administrator
• Excellent interpersonal and communication skills
• Extensive knowledge in shared network resources, internet access, servers, virtualization and domain administration
• Experience with WAN systems and transmission methodology and Wireless networking
• Experience with backup policy and procedure, disaster recovery, system security, storage and network requirements
• No written disciplinary action within the last 12 months.

PREFERRED ATTRIBUTES:

• Bachelor’s Degree in Information Systems or closely related field and equivalent experience
  
• Cisco Certified Network Associate (CCNA) or equivalent certification and experience
• Microsoft Certified IT Professional (MCITP) or Microsoft Certified Systems Engineer (MCSE)
• Experience with Cisco Unified Call Manager (CUCM)
• Experience with Cisco, Aruba, or Arista wired and wireless networks
• Certified Information Systems Security Professional (CISSP)
• Meditech system management experience
• Knowledge of HIPAA security rule and other regulatory compliance
• Dell EMC, Dell PowerEdge, Dell PowerConnect Data Domain, Pure Storage
• Sophos, Cisco, or Palo Alto firewalls
• Backup tools (Ex. Veeam, Bridgehead (CBaR), Commvault)

OTHER REQUIREMENTS:

• Follow appropriate Service Standards
• Ability to utilize AIDET communication framework

POSITION EXPECTATIONS: All expectations detailed below are considered ADA Essential.

Leadership

1. Demonstrates initiative and responsibility to develop personal, leadership and professional goals/objectives and determines methods to meet these goals and objectives
2. Facilitate teamwork by adhering to Service Standards and demonstrates ability to be lead on projects relating to position
3. Accept and respond to change productively, while maintaining a positive attitude
4. Role model professional IT practices and behavior and desire to expand skill set
5. Demonstrates conflict resolution skills
6. Demonstrate ability to train subordinate staff in new technologies and support them in their positions
7. Participates on assigned teams & / or committees: unit, departmental and hospital based

Communication

1. Maintains awareness of verbal / non-verbal communication in interactions with staff, other departments, customers, physicians, patients and families
2. Collaborates and communicates effectively and positively with all members of the IS Staff and health care team
3. Demonstrates empathy and understanding in communication of issues with customers
4. Utilizes AIDET communication framework for healthcare professionals
5. Properly utilize chain of command for all issues beyond capability and properly utilizes chain of command in interactions with Analyst side of IS department
6. Maintains patient and staff confidentiality in all communication interactions: written, verbal, electronic and digital
7. Maintains documentation and logs to insure that accurate information is available to staff and customers
8. Able to interview customer to collect necessary information about problem and lead user through troubleshooting processes
9. Communicate with Hardware/Software vendors for troubleshooting as well as requesting service for defective products/systems

Operations

1. Assist in the design of network infrastructure, telecommunication systems, new construction needs
2. Recommend improvements that insure the uptime and availability of systems
3. Identify shortcomings of vendors/systems and notify supervisor of issues
4. Assist assigned daily operator with insuring system backups are completing as expected.
5. Monitors servers in critical areas (disk utilization, CPU Usage, job status, system messages, etc.) and seeks assistance/resolution for any areas of concern. This may also include performing some database management in systems such as Meditech, as needed.
6. Maintain organization of computer room, storage areas and spare equipment. This includes tagging/asset management, routine maintenance, logging and record keeping as well as maintain compliance with DNV standards
7. Maintain network equipment inventory at needed levels
8. Perform Level 3 support as needed, emergency support as well.
9. Effectively utilizes help desk management software/systems for tracking of support requests and management of staff utilization
10. Performs installation of computers, software and peripheral equipment as needed
11. Assumes on-call responsibility according to schedule designated by Supervisor
12. Other special assignments/duties as determined by IT Infrastructure Manager

Customer Service:

1. Displays positive attitude. Treats others with honesty and respect. Speaks positively in all customer interactions internal and external.
2. Assess customer satisfaction when rounding on customers/users and use appropriate chain of command for unresolved issues or problems
3. Use AIDET communications framework to:

• Optimize the customer’s experience
• Develop positive relationships with other departments to foster patient satisfaction.

1. Intervene with patients /staff using crucial conversation skills in situations in which customer needs have not been met to determine a positive, mutually agreeable resolution

Staff Development / Professional Growth:

1. Annual / ongoing competency validation to assure proficiency in performing assigned tasks
2. Demonstrates initiative and accepts responsibility for personal/ professional growth:

• Identifies own learning needs, develops and implements a plan to address those needs
• Seeks guidance/input from peers, supervisor and direct reports, as necessary, to identify areas for growth

1. Accept feedback as opportunity for growth
2. Demonstrates knowledge and understanding of new policies and procedures, practices, changes in practice, and initiatives. Obtains this knowledge via staff meeting attendance, reading of communication, required hospital education, discussion with departmental leadership and peers.

Performance Improvement

1. Identifies processes to be improved and communicates to management team
2. Works to implement performance improvement ideas to insure their success
3. Develops and maintain ongoing understanding of ‘best practices’ as they relate to areas of service

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Areas of Responsibility/Centers of Knowledge

The Network & Systems Administrator is expected to maintain knowledge and responsibility for the following areas/systems throughout the organization:

1. Telecommunication Systems (including both traditional PBX and IP telephony systems)
2. Local Area Networks
3. Wide Area Network service (ISP circuits, bandwidth utilization, internet performance)
4. Wide Area Network technology (FTP, IPsec VPN, HL7 interface)
5. Wireless Data/Voice Networking - QoS and voice optimization
6. Server and Desktop Operating Systems (including Windows, and others)
7. VMware utilization and SAN environments
8. PACS digital imaging systems and archiving
9. Ethernet and fiber cabling infrastructure standards and electrical specifications
10. System security, monitoring and licensing of software
11. Help Desk Management Systems
12. Ability to perform duties of Help Desk and Desktop Hardware Specialist as needed
13. Ability to perform duties in an On-Call or emergency situation
14. Keeps abreast of current security protocols.

Rev: 8/24/12, 9/30/13, 3/20/17

MON-FRI, 8 HOURS PER DAY, 40 HOURS PER WEEK
7:30AM-4:00PM , 8:00AM-4:30PM
On-Call Rotation
MON-FRI, 8 HOURS PER DAY, 40 HOURS PER WEEK
7:30AM-4:00PM , 8:00AM-4:30PM
On-Call Rotation

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