BMS Patient Services Specialist

2 months ago


Wooster, United States Bloomington Medical Services Full time
Job Summary:

The Patient Services Specialist is responsible for the smooth running of the office. They are the touchstone between patients, clinical staff, and physicians/providers. This role maintains the front office area and represents the practice with professionalism.

Duties & Responsibilities:

  • Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts.
  • Welcomes patient and visitors in person or on the telephone and takes detailed messages as need.
  • Uses practice management software, patient portal and appointment reminder systems to management scheduling, interact with patients and providers, and update files and patient records.
  • Assists patients in filling out insurance forms and other patient records.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appoints in person and by telephone.
  • Keeps patient appointments on schedule by notifying the provider and/or clinical office staff of a patients' arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
  • Minimizes Patients' stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly reception area.
  • Helps patients in distress by responding to emergencies and solving problems.
  • Collects, sorts, distributes, or prepares mail, messages, and faxes.
  • Maintains patient accounting by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information, recording, and collecting patient charges, filing, collecting, and expediting third-party claims.
  • Following an appointment, schedules appointments, lab tests, and/or medical tests as needed.
  • Obtains prior authorization as required by health insurers related to medication, supplies, medical equipment, etc.
  • Maintains business office inventory and equipment by checking stock to determined inventory levels, Anticipating needed supplies, placing orders, verifying receipt and delivery of orders.
  • Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
  • Maintains operations by following policies and procedures and reporting needed changes to Practice Manager and/or Director of Operations.
  • Contributes to the team effort by accomplishing related duties as needed and assigned.

Required Skills/Abilities:
  • Active listening and communication skills
  • Patient focus
  • Courtesy and Customer service
  • Multi-tasking
  • Flexibility
  • Time management
  • Organization
  • Attention to detail.
  • Computer skills and data entry experience
  • Professionalism
  • Problem solving
  • Actie listening
  • Interpersonal relationship building
  • Teamwork

Education and Experience:

High School Diploma or GED required.

Associate degree in business administration or similar concentration a plus.

1-2 years Medical Office experience desired.

Effective Date: 7/19/2024

Revision Date(s): Click or tap to enter a date.

Monday through Friday 8 am-4:30 pm
No approved holidays, nights, or weekends.
40 hours per week / 80 hours per pay period

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