Voice Network Engineer
5 days ago
Responsibilities
• Design, maintain, and troubleshoot core network voice and data services, including but not limited to Class 4/5 telephony switches, Session Border Controllers, and VoIP/IP telephony systems.
• Translate complex business requirements and align the appropriate solution to support business needs.
• Research, design, and implement cloud-ready products for an international customer base.
• Maintain and support the voice network to ensure reliable call routing for all platforms.
• Coordinate with staff outside of the technology group and act as the highest level of escalation for support and solution architects.
• Support a highly available, geographically diverse environment, including maintaining necessary processes and communications.
• Maintain quality and throughput metrics for data and voice delivery to their ultimate destinations.
• Stay updated with industry knowledge relative to network and IP telephony technologies, products, and vendors.
• Communicate professionally with both internal teams and customers.
• Perform other duties as assigned by management
• Minimum of 3 years' experience in the telecom services industry, specifically in a Voice Network Engineer role or similar.• Proficient in Voice over Internet Protocol (VoIP) technology.
• Demonstrated knowledge and understanding of SIP (Session Initiation Protocol).
• Familiarity with network switches, with the ability to install, maintain, and troubleshoot as required.
• Experience working with Session Border Controllers (SBCs) in a detail oriented setting.
• Strong skills and background in voice network design, implementation, and maintenance.
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