Key Account Manager

2 days ago

Fontana, United States KYT TECHNOLOGY INC Full time
Job DescriptionJob DescriptionJob Description
  • Client Onboarding & Account Management:
    • Serve as the primary point of contact for clients after the sales team finalizes contracts.
    • Guide clients through the onboarding process, ensuring a seamless transition from sales to operational support.
    • Build and maintain strong relationships with clients, acting as a trusted advisor.
  • Order Management:
    • Assist clients in processing orders through our system, ensuring accuracy in order details.
    • Track orders from submission to delivery, proactively providing updates to clients.
    • Collaborate with internal teams to resolve any issues that arise during the order fulfillment process.
  • Billing & Invoicing:
    • Calculate and generate accurate invoices for clients based on the products ordered.
    • Ensure timely and accurate billing, and address any client inquiries regarding invoices.
  • Handling Special Cases:
    • Manage product returns, undelivered orders, or other special cases with efficiency and professionalism.
    • Coordinate with internal teams and logistics partners to resolve issues and provide timely solutions to clients.
Job Requirements
  •  Experience:
    • 1-3 years of experience in cross-border e-commerce or logistics, with a focus on client relations and order management.
    • Familiarity with order management systems (OMS) or warehouse management systems (WMS).
  • Skills:
    •  Proficient in Excel, with knowledge of basic functions and formulas.
    • Strong attention to detail and excellent organizational skills.
    •  Responsive and responsible, with the ability to manage multiple client accounts and tasks simultaneously.
  •  Personal Qualities:
    • Client-focused with strong communication and problem-solving skills.
    • A proactive team player who is able to anticipate client needs and ensure a smooth client experience.

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