VP of End User Technology Support

1 month ago

New York, United States RTA US Full time
Job DescriptionJob DescriptionFull Time
Hybrid - New York, NT
$180,000 To 220,000/year

Position summary:

The Vice President of End User Technology Support will provide Executive Support, day-to-day hands-on Technology Desktop Operations management, oversight, and governance for key systems administration initiatives and ensure the integrity of the distributed platform hosting services for End User applications.


Qualifications required:

  • Bachelor’s or master’s degree in computer science, Information Technology, or a related field
  • Extensive experience in a technology leadership role within IT/financial services
  • Proven ability to lead, motivate, and manage technology teams and drive innovation
  • Strong strategic thinking & problem-solving abilities
  • Exceptional communication & interpersonal skills
  • Demonstrated ability to drive technology initiatives in a fast-paced, dynamic environment
  • Ability to communicate with highly technical/quantitative partners as well as non-technical partners
  • Ability to travel up to 20% (between NYC and NC)


Qualifications desired:

  • Technical Project Management Experience
  • Proficient with the MS Office Suite with a focused ability to create concise and compelling presentations in PowerPoint in a demanding and quick paced environment (Flash Reports in PowerPoint, Excel Workbooks, etc.)
  • Collaborative team player with the ability to connect across groups with proven ability to influence stakeholders
  • Demonstrates commitment to excellence, anticipating needs, mitigating risks and minimizing challenges
  • Strong attention to detail
  • Communicates crisply and candidly
  • Proficient in multiple infrastructure disciplines and functions
  • Experience with agile methodologies
  • Experience working across large infrastructure environments and distributed across multiple data centers


Essential functions and responsibilities:

  • Act as a bridge between the technology team & executive leadership, communicating complex technical concepts in a clear & strategic manner
  • Foster a culture of transparency & communication within the technology department
  • Provide End User Technology subject matter expertise and support all aspects of the Microsoft M365 environment including Office & Teams, Virtual Desktop Infrastructure, Citrix Workspace, Webex Platform, Office Computing and Mobile Device Management including administration and maintenance, business continuity, backup and recovery, capacity management, change management, security management, and configuration management in production and non-production environments
  • Develop & execute a comprehensive technology strategy aligned with business objectives
  • Identify & implement innovative solutions to drive end user productivity
  • Work with other technical staff to coordinate activities and implementations, follow and document procedures, respond, track, and escalate systems incident
  • Follow change management and configuration management procedures and guidelines
  • Serve as technical lead /mentor /representative
  • Serve as representative for all technical issues/discussions with all internal departments
  • Manage and delegate daily technical group tasks and efforts to appropriate staff/skills
  • Assess impact potential and coordinate and communicate to clients accordingly
  • Oversee and manage BAU projects such as infrastructure software upgrades, patch management
  • Provide oversight for technical deployment plans and system utilization reports
  • Collaborate with the Security department to design and implement corporate security standards
  • Create, maintain, and present detailed technical documentation and executive summaries necessary to support the operations for key stakeholders, including senior management
  • Ability to facilitate productive meetings at the work group and steering committee levels
  • Executes the proper risk/issue disciplines to deliver the best outcomes for our customers, clients, and shareholders and to protect our company’s reputation
  • Driving consensus and resolving conflicts quickly
  • Thinking broadly about interdependencies
  • Establishing and maintaining program management standards, tools and routines including but not limited to:
    • Capacity planning and forecasting
    • Structuring of programs and projects
    • Resourcing/forecasting
    • Governance and control
    • Aggregate portfolio/program reporting
    • Ability to create work materials in a timely manner


Additional responsibilities include:

  • Work closely with internal and external partners to guarantee continuous infrastructure availability
  • Suggest and implement continuous improvement, automation efforts across the end user ecosystem
  • First contact to stakeholders and clients pertaining to user support requests
  • Provide technical advice and industry best practices related to end user computing technologies
  • Perform special projects and initiatives as assigned


Behavioral & Leadership Competencies:

  • Possesses and applies broad knowledge of concepts and principles while exhibiting technical expertise in core subject areas
  • Works well independently with minimal instruction\guidance, confident to escalate issues appropriately
  • Excellent team player and effectively engages external\internal partners across the enterprise portfolio
  • Strong analytical and problem-solving skills with a focus for continuous improvement
  • Ability to lead medium to complex projects as a department representative
  • Adhere to the corporate Code of Conduct and exude a lead by example approach

The anticipated annual salary range for this position is $180,000-$220,000. Base salary will be determined by the role, experience, skill set and location. For eligible positions, discretionary incentive compensation may be awarded contingent on personal and company performance. Our benefits program includes medical, dental, vision, life insurance, a 401k plan with company contribution and company match, tuition reimbursement and more.

Company DescriptionAs a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.

Equal Employment Opportunity Statement
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.Company DescriptionAs a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. \r
\r
Equal Employment Opportunity Statement \r
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. \r
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

  • Vice President, End User Technology Support

    4 weeks ago

    New York, United States Sparks Group Full time

    Job Summary/Company: Sparks Group in partnership with a financial services company is seeking a Vice President, End User Technology Support. As the VP, End User Support you will be responsible for providing hands on support of technology operations management and oversight of various initiatives. The ideal candidate will have extensive experience in a...

  • Vice President, End User Technology Support

    2 months ago

    New York, United States Sparks Group Full time

    Job DescriptionJob DescriptionJob Summary/Company:Sparks Group in partnership with a financial services company is seeking a Vice President, End User Technology Support. As the VP, End User Support you will be responsible for providing hands on support of technology operations management and oversight of various initiatives. The ideal candidate will have...

  • Vice President of End User Technology Support

    4 weeks ago

    New York, New York, United States Russell Tobin Full time

    Job SummaryThe Vice President of End User Technology Support will provide executive-level support, day-to-day technology operations management, and oversight for key systems administration initiatives. This role ensures the integrity of the distributed platform hosting services for End User applications.Key ResponsibilitiesLead technology teams and drive...

  • Systems Administrator-End User Support

    16 minutes ago

    New York, United States F2Onsite Full time

    Job DescriptionJob DescriptionOnsite L2 Systems Admin-End User Support Tech 2-3 months contract M-Friday.4+ years of IT/End User support experience, Windows OS. MS application supportHelp Desk, Ticketing systems, Password resetsDesktop/Laptop support, Imaging, DocumentationResponding to queries on the phone, via email, in person, or through remote...

  • Junior Project Manager

    4 weeks ago

    New York, United States Align Communications Full time

    Join the Team!Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love?At Align, our professionals are the key to our success. We dont just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. Were a group of tech-savvy...

  • End User Technical Support Analyst

    5 months ago

    New Orleans, United States ExecRecruitment Full time

    ExecRecruitment is a global professional services provider and contingency staffing company. Our main objective is to source top talent and support professional growth. One of our direct clients is actively seeking an End User Technical Support Analyst to join their team. Job Title: End User Technical Support Analyst Location: Remote Duration: 6 months+...

  • VP, IT PM Risk Technology

    22 hours ago

    New York, United States Manpower Group Inc. Full time

    Our top banking client is seeking a VP, IT PM Risk Technology to join their GRC Technology Team in Jersey City, NJ. Job Title: VP, IT PM Risk Technology Location: Jersey City, NJ Pay Range: $160K - $185K W2 What’s the Job? Coordinate and manage a portfolio of projects and activities, providing transparency of progress against the strategic...

  • ICT End-user HW/SW Support

    1 week ago

    New York, United States Trigyn Technologies Inc Full time

    Immediate contract opportunity for an ICT End-user HW/SW Support with direct client in New York City. Within delegated authority, the consultant will be responsible for the following duties:• To effectively perform the Help Desk duties under the guidance of the project manager.

  • ICT End-user HW/SW Support

    3 weeks ago

    New York, United States Trigyn Technologies Inc Full time

    Immediate contract opportunity for an ICT End-user HW/SW Support with direct client in New York City. Within delegated authority, the consultant will be responsible for the following duties:• To effectively perform the Help Desk duties under the guidance of the project manager.

  • End User Technical Support Technician

    4 months ago

    New Orleans, United States ExecRecruitment Full time

    ExecRecruitment is a global professional services provider and contingency staffing company. Our main objective is to source top talent and support professional growth. One of our direct clients is actively seeking an End User Technical Support Technician to join their team. Job Title: End User Technical Support Technician Location: Remote Duration: 6...

  • ICT End-user HW/SW Support

    2 weeks ago

    New York, United States Trigyn Technologies Inc Full time

    Immediate contract opportunity for an ICT End-user HW/SW Support with direct client in New York City.To be considered for an interview, please make sure your application is full in line with the job specs as found below.Within delegated authority, the consultant will be responsible for the following duties:• To effectively perform the Help Desk duties...

  • VP Of Technology

    1 month ago

    New York, United States CRM Force Full time

    VP of Technology Healthcare DomainFulltime salaried. No C2C. No sponsorship. USC/GC only.NYC Hybrid. At least 2 days onsite. Responsibilities: Lead with expertise in Data Management Reporting Network Systems Infrastructure.Oversees technological infrastructure critical information and data systems.Leads the development and of the IT strategic plan and...

  • VP Of Technology

    3 weeks ago

    New York, United States CRM Force Full time

    VP of Technology Healthcare DomainFulltime salaried. No C2C. No sponsorship. USC/GC only.NYC Hybrid. At least 2 days onsite. Responsibilities: Lead with expertise in Data Management Reporting Network Systems Infrastructure.Oversees technological infrastructure critical information and data systems.Leads the development and of the IT strategic plan and...

  • Senior Account Executive

    2 weeks ago

    New York, New York, United States International Data Group Inc. Full time

    Job SummaryWe are seeking a highly motivated and experienced Senior Account Executive to join our team. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities in the end-user sales space.Key ResponsibilitiesDevelop and execute a sales strategy to drive revenue growth and expand our presence in the...

  • End User Specialist

    4 weeks ago

    New York, United States The Atlantic Group Full time

    Our client, a leading asset management firm specializing in global macro investing, is hiring! They are a very prestigious ~25B AUM fund that has a very good reputation in their space having been around for years. They are seeking a full time End User Services Professional to join their Infrastructure group. Key Responsibilities: Installation and maintenance...

  • User Experience Designer

    3 weeks ago

    New York, United States Novel Technology Services Full time

    Job Title : UX DesignerType: Full-time (Hybrid/Remote)Location: New YorkJob Summary:We are seeking a passionate and creative UX Designer with 3-5 years of experience, ideally within a startup environment. The ideal candidate will be responsible for designing user-centric experiences across our suite of Copilot tools, ensuring that our products are intuitive,...

  • Senior End User Technical Support Analyst

    5 months ago

    New Orleans, United States ExecRecruitment Full time

    ExecRecruitment is a global professional services provider and contingency staffing company. Our main objective is to source top talent and support professional growth. One of our direct clients is actively seeking an Application Administrator to join their team. Job Title: Senior End User Technical Support Analyst Location: Remote Duration: 6 months+...

  • InfoLink User Support

    1 month ago

    New Bremen, United States Crown Equipment Full time

    InfoLink User Support Location: New Bremen, OH, US, 45869 Company Description: Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift...

  • Senior User Experience Designer

    2 months ago

    New York, United States Effy Jewelry Full time

    Effy Jewelry is a family-owned and operated business that has been crafting exquisite jewelry for over four decades. Founded by Effy Hematian, the brand has become synonymous with innovative design, superior craftsmanship, and unparalleled quality.With a focus on innovation and creativity, Effy Jewelry has become a global leader in the fine jewelry industry....

  • VP of Technical Product Management

    1 month ago

    New York, United States X4 Technology Full time

    Role: VP of Technical Product ManagementIndustry: Payments TechnologyLocation: New York (Hybrid)Salary: $200k+ (depending on experience)A cutting-edge payments and loyalty platform that is revolutionizing the way independent restaurants connect with their guests are seeking a VP of Technical Product Management. You will lead their product vision and drive...